Operations & Client Experience Manager - Run the Show. Elevate the Experience.

Company: Bay View Shade & Blind
Location: Madison
Posted on: February 14, 2026

Job Description:

Job Description Job Description Salary: $60K base & bonus potential $30K Operations & Client Experience Manager- Lead a new location | $60K base performance incentives | $90K OTE Bay View Shade & Blind | Cottage Grove (Madison Area) Bay View Shade & Blind has been helping people live in comfort, style, and peace since 1926. What started in Milwaukees Bay View neighborhood has grown across three generations built on quality, integrity, and doing right by the customer. Now, were opening a new location in Cottage Grove, and were looking for the right person to launch it, lead it, and make it exceptional. This is not a back-office role.This is a leadership position for someone who loves people, thrives on organization, and knows how to turn great service into strong results. Compensation Base salary starting at $60,000 Performance-based bonus with strong upside On-target earnings of $92,000 Bonus scales with location performance strong results earn more The Role As the Operations & Client Experience Manager, you are the day-to-day leader of our Cottage Grove showroom. You own the customer experience from the moment someone reaches out through design, installation, and follow-up. You keep operations tight, communication clear, and the team aligned. You set the tone, the pace, and the standard. Youll work closely with: Design Consultants Installers Vendors Bay View Shade & Blind headquarters and youll be trusted to run the location with professionalism, urgency, and care. What Youll Be Responsible For Creating a Premium Client Experience Welcome and assist walk-in customers and showroom appointments Ensure every interaction feels warm, professional, and on-brand Maintain a clean, organized, inspiring showroom Ensure customers feel informed, cared for, and confident Sales Support & Lead Management Respond quickly to phone, email, and web inquiries Qualify leads and schedule in-home consultations Follow up on warm leads, past clients, and missed opportunities Provide feedback on lead quality and local performance Scheduling & Operations Coordinate installations, service calls, and repairs Confirm appointments and ensure payment readiness Track orders, timelines, and customer files accurately Communicate changes clearly with customers and internal teams Coordinate remakes and resolve issues proactively Leadership & Accountability Lead and support a small team (23 employees) Set expectations for professionalism, urgency, and follow-through Handle challenges calmly and solution-focused Act as the face of Bay View Shade & Blind in the local community What Success Looks Like Customers leave reviews saying, That was easy and impressive. Schedules run smoothly with minimal errors Leads are handled promptly and professionally Revenue and margin goals are consistently pursued The showroom reflects pride, order, and care The team knows what great looks like because you model it What Were Looking For 2 years of experience in operations, showroom management, inside sales, or customer service Experience managing people and sales support Strong organizational and computer skills (CRM, scheduling tools, spreadsheets) Confidence working independently and juggling multiple priorities Clear communicator who stays calm under pressure Experience That Will Help You Succeed Experience in home services, remodeling, interior design, or luxury retail Experience coordinating installations or field teams Prior leadership or team lead experience Why This Role Is Different Youre not maintaining something youre building it Youll have real ownership and visibility Youll work for a values-driven, family-owned company Your impact will be felt immediately by customers and teammates This role may not be the right fit if: Youre happiest in roles with a very narrow or highly specialized focus (This position spans customer experience, operations, and team leadership.) You prefer to work primarily behind the scenes rather than engaging with customers and teammates throughout the day Youre looking for a position with limited decision-making or responsibility (This role offers meaningful ownership and autonomy.) Youre most comfortable when schedules, priorities, and workflows stay predictable (Launching and running a new location requires flexibility.) You prefer not to be involved in sales support, follow-up, or performance tracking Youre seeking a role where systems and processes are already fully built (This opportunity involves helping shape and refine them.) If youre ready to lead, organize, and create standout experiences wed love to meet you. Apply today and help launch the next chapter of Bay View Shade & Blind.

Keywords: Bay View Shade & Blind, Appleton , Operations & Client Experience Manager - Run the Show. Elevate the Experience., Sales , Madison, Wisconsin