Customer Service Representative

• Reviews and actions customer EDI exceptions to ensure all policies are adhered to which includes but not limited to: pricing, lead time violations, and demand changes within planning time fence.
  • Review and actions items as outlined in Customer Portal such as forecasting, order acknowledgements, shipment schedules, and other duties as outlined by the customer.
    • Monitors pricing on in-coming orders to ensure they match quotes to avoid short pays and work with inside sales for correction.
      • Notifies customer in the event of failures in meeting shipping schedules. Works with customers and the production planner to prevent line down situations at customers.
        • Follows up on customer requests for information on shipments.
          • Coordinates scheduled shipments with the Shipping Department
            • Monitors and orders all returnable containers for customer orders while working with inventory control and shipping team to ensure alignment.
              • Requests updated forecast from customers on a bi-weekly or monthly basis. Reviews and evaluates forecasts received via EDI, fax, mail, etc. Enters forecast by part number into the system to reflect information received from customer.
                • Completes delivery date input during sale order reviews. Answers termination or cancellation requests from sales.
                  • Works closely with engineering to implement engineering changes.
                    • Tracks on time delivery as well as late shipments with reason as to why the shipments are late by department.QualificationsAssociates Degree in related field; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.Required
                      Preferred

                      Job Industries

                      • Other

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