Customer Service Rep
Company: AmeriCold Logistics
Location: Appleton
Posted on: September 18, 2023
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Job Description:
About Us Americold is a global provider of
temperature-controlled infrastructure. We partner with farmers and
food producers to ensure their perishable and frozen product
reaches foods suppliers, restaurants, and your local grocery store
without spoilage. Our customers, which include some of the most
respected brands in the food industry, rely on our expertise and
commitment to safety in order to deliver on their commitments.
What You'll Do --- Responds to all customer inquiries and
complaints concerning work-orders, shipments, inventory counts,
etc. and reports customer feedback to management. --- Provides
clerical support including overseeing all paperwork associated with
orders, maintaining corresponding files, answering phones,
operating office equipment/computers. --- Schedule loads as
required and maintain updated reports to ensure all loads are empty
and closed. --- Resolve refused product, over, short, and damaged
(OS&D) orders.
What Experience You Need --- High school diploma or general
education degree (GED). --- 0-2 years of related work experience.
Physical Requirements: --- Requires the ability to remain seated
for extended durations and engage in several hours of regular
transitions between chairs. It also involves activities such as
reaching and bending. --- Requires manual dexterity with normal
hand and finger movements for typical office work. --- Talking,
hearing, and seeing are important elements of completing assigned
tasks. --- May require visiting facility operation in temperatures
at or below freezing. --- May carry loads related to travel and
occasionally lifts, carries, positions, or moves objects weighing
up to 20 pounds.
What Could Set You Apart --- Ability to work in a fast-paced
environment, and to handle multiple tasks at the same time. ---
Experience working with challenging customers. --- Excellent
communication and strong problem-solving skills. --- Knowledge of
Warehouse Management Systems, of Microsoft Office Suite, Desktop
computers, and accurate typing and data entry skills.
What We Offer Our associates know the answer to the question What's
in it for me? We offer best-in-class benefit programs and
continuously work with our associates to ensure that our offerings
meet the needs of their health and financial well-being. When you
join Americold you join a values-oriented company with a clear
mission. We help our customers feed the world. Americold is an
Equal Opportunity/Affirmative Action Employer. EOE/AA M/F/D/V
DFW.
Keywords: AmeriCold Logistics, Appleton , Customer Service Rep, Sales , Appleton, Wisconsin
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