Customer Service Representative ($20 PH starting)
Company: SPECTRUM
Location: Appleton
Posted on: September 16, 2023
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Job Description:
At a Glance"Spectrum was recently awarded a "Best-in-State
Employer" in Wisconsin by Forbes in 2020! - We are growing and
adding to our inbound Customer Care team in our Appleton Call
Center. -We provide some of the best benefits in the Fox Valley,
such as: -Free home cable (includes HBO/premium channels), internet
and home phoneDiscounted mobile phone services13 weeks of
comprehensive paid trainingExcellent Professional Growth Program
with up to a 5% increase within first year6% dollar for dollar 401k
match plus an additional 3% for a Retirement FundTuition
Reimbursement up to $10,000 a year!Low cost health, vision and
dental insurance within your first 30 days
What to expect in this role: -It's about building relationships and
turning the knowledge you gain in training into customer service
wins. Our representatives make a real difference to customers and
the company, providing over-the-phone video support and repair
services that keep people connected. You'll have advanced
diagnostic tools to help you address technical inquiries and get
services running smoothly, talking customers through fixes you can
make together. If an issue calls for extra attention, bring in
additional internal support and field technicians to get things
back on track. Understanding the products and your customers' sense
of urgency will help you create a satisfying customer experience.
-Job Duties Include: -Actively engaging and providing superior
service to our inbound customersEffectively assessing and
troubleshooting equipment issuesUtilizing problem solving skills to
resolve customer questions and concerns - - -Email us at
jennifer.kneip@charter.com, call Jennifer at 920.831.9116 or apply
online today at jobs.spectrum.com to launch your next career!
What's required to get started? -The minimum qualifications for the
Internet/Voice Representative are
CRP113 2023-18993 2023
Here, employees don't just have jobs, they build careers. That's
why we believe in offering a comprehensive package that rewards
employees for their contributions to our success, supports all
aspects of their well-being, and delivers real value at every stage
of life.
A qualified applicant's criminal history, if any, will be
considered in a manner consistent with applicable laws, including
local ordinances.
Get to Know Us Charter Communications is known in the United States
by our Spectrum brands, including: Spectrum Internet -, TV, Mobile
and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum
Reach. When you join us, you're joining a strong community of more
than 101,000 individuals working together to serve more than 32
million customers in 41 states and keep them connected to what
matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce
that reflects our communities, and providing equal opportunities
for employment and advancement. EOE, including
disability/vets.
Keywords: SPECTRUM, Appleton , Customer Service Representative ($20 PH starting), Sales , Appleton, Wisconsin
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