Commercial Lines Customer Service Agent
Company: The Insurance Center
Location: Appleton
Posted on: June 24, 2022
Job Description:
The Insurance Center has an immediate opening for a Commercial
Lines Customer Service - Agent (CS-A). -The CS-A is responsible for
the daily servicing of a book of business on assigned accounts with
direct accountability for client satisfaction and retention. You
will also coordinate multiple tasks across teams to meet deadlines
and quality standards. We are seeking a passionate, self-driven,
natural-born service person with a desire to make a difference in
people's lives and businesses. As a Commercial Customer Service -
Agent, you will be responsible for promoting and servicing an array
of commercial property and casualty products in accordance with our
established process and procedures, and in pursuit of the company's
goals and objectives. You will be responsible for maintaining
current client relationships. The Commercial Lines Customer Service
- Agent is an effective team member and relationship
builder.Commercial Lines CS-A responsibilities
- Coordinate the servicing of a book of business with all
internal and external stakeholders
- Demonstrate an advanced level of knowledge of all commercial
lines of insurance
- Monitor and address aged accounts receivable with clients
- Communicate and develop relationships with clients to ensure
their satisfaction with services provided
- Escalate complaints and concerns to appropriate
stakeholders
- Visit clients with agent as necessary to review policies,
audits, loss run analyses and projections
- Make a positive contribution to customer satisfaction and
constantly strive to improve service to the customer
- Manage carrier relationships on behalf of clients to ensure the
accurate and timely issuance of policies and endorsements as agreed
upon
- Verify, dispute and process audit endorsements in a timely
manner
- Perform detailed audit review and present to clientsExperience
- 2+ years of experience in commercial lines customer service
(preferred)
- Possession of or ability to secure Property and Casualty
license (must be obtained within 120 days of start date)
- Proficiency in the use of Microsoft Word and Excel
required
- Willingness to expand knowledge and effectiveness in the
insurance industry by successful completion of extended insurance
education beyond continuing education requirements for
licensingEducation
- Associates Degree -and/or training equivalent experience. -The
Insurance Center offers competitive compensation and excellent
benefits package including 401(k) plan, medical, dental, vision,
life insurance and more. Consistent with our healthy work life
balance we offer paid holidays and a generous paid time off
policy.As an Equal Opportunity Employer, T.I.C., Inc. will recruit
and select applicants for employment solely on the basis of their
qualifications. Our Practices and Procedures, including those
relating to wages, benefits, transfers, promotions, terminations
and self-development opportunities, will be administered without
regard to race, color, religion, sex, sexual orientation and gender
identity, age, national origin, disability, or protected veteran
status and all other classes protected by the Federal and State
Government.The Insurance Center is proud to be a Great Place to
Work - certified company!For immediate consideration, qualified
applicants should submit a letter of application, resume, and
salary requirements.
Keywords: The Insurance Center, Appleton , Commercial Lines Customer Service Agent, Sales , Appleton, Wisconsin
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