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Business Analyst - Sales

Company: ITW
Location: Appleton
Posted on: January 9, 2022

Job Description:

Company Description

Miller - is about building things that matter. We lead the welding industry in building advanced, solution-focused products and meeting crucial needs for welding safety and health.

We're about the partnership and the work. Our products are designed with our users for manufacturing, fabrication, construction, aviation, motorsports, education, agriculture and marine applications.

Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, "The Power of Blue -," is inspired by the blue color of Miller equipment.

The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world's largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.

Job Description

A Business Analyst understands high-volume sales systems with the ability to apply that knowledge to develop solutions for business challenges. We are looking for a customer focused, driven, self-starter with excellent leadership and project management skills. A qualified candidate will be able to translate organizational needs into business outcomes, while understanding the effect on a growing global organization. Responsibilities will include assessments into technical challenges for our customer service teams and customers, evaluating new technologies, and defining technical standards. This individual will drive the implementation of projects ensuring policies and procedures are consistent with company goals, best practices, software compliance, and regulatory requirements.

Essential Functions
Support Architect and business with customer service technology needs
Understands AR module and business needs in these areas
Change management and project execution for customer service technology needs
Owns warehouse ISVs and ISV roadmap in customer service space (Warranty Connect, Percision, etc)
Establish and maintain an effective system of communications throughout the organization.
Determine project schedules and effectively manage the allocation of resources to achieve project objectives
Ability to translate technical language into non-technical understanding
Work closely with our user community and IT professionals to build consensus and standards that are scalable, adaptable, and flexible to meet the needs of a changing business landscape
Respond in a timely and professional manner to end-user requests, questions, and problems
Comply with SOX audit requirements and execute change management best practices
Drive to keep current with evolving technology and apply it to future strategic objectives
Ability to deliver solutions with industry leading security and efficiencies that aligns with the Enterprise Agenda

Previous Experience & Ownership In The Following
Understands customer service module, extranet and business needs in these areas
Perform customer service administration of ERP configurations
Perform customer service issue resolution with support of ERP user Groups
Owns batch jobs and automated processes in the order creation through release to warehouse
Owns support of Extranet
Understands and incorporates ISV and ERP roadmap/changes

Qualifications
Bachelor's degree in Business, IT technical, or related field
3+ years' relevant sales and distribution system experience
5+ years of experience working in a large, multi-regional, corporate environment
Experience implementing cloud solutions and Dynamics 365 Finance and Operations is a plus
Excellent problem-solving abilities with strong customer support orientation
Proven track record of meeting commitments with the highest standards of ethics and integrity
Exhibits a strong ability to handle multiple demands with a sense of urgency, drive, and energy
Solid verbal and written communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Keywords: ITW, Appleton , Business Analyst - Sales, Sales , Appleton, Wisconsin

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