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System Analyst II

Company: ThedaCare
Location: Appleton
Posted on: July 13, 2019

Job Description:

Provides standard installation and maintenance to users regarding workplace endpoint technology. Diagnoses and resolves user problems, questions and inquiries utilizing hardware and software testing tools and techniques. Coordinates standard projects, working closely with peers and users to deliver optimum service. Implements policies, procedures, and standards and ensures their conformance with information systems goals and procedures. Focus will lean towards working with telephony and CISCO Systems. Build and support ThedaCare's entire IP based network, telecommunications systems and contact center solutions.Updates and maintains centralized information management systems (ticket systems, architecture diagram archives, CMDB, SOPs)Oversee all aspects of monitoring, capacity planning, performance tuning and optimization, lifecycle management of network and communications systems within the enterpriseCreates and maintains documentation for all processes and proceduresStrong working knowledge with several or more of these technologies: Cisco networking, UCM, UCCE, Genesys contact center solutions, Jabber, and WebExPreserves assets by implementing disaster recovery and back-up procedures and information security and control structuresRecommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirementsMaintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societiesFacilitates root cause analyses and preventive actions related to outage activitiesPerforms risk assessments and develops risk mitigation and contingency for infrastructure and disaster recovery plansCollaborates with Security Operations and Compliance organizationsMaintain and review IT support contracts, application licensing and security certificatesMust thrive in a fast-paced environment Education Required: Bachelor's Degree Experience Required: 5+ years of IT experience, including 3+ years in infrastructure disciplinesPreferred: Experience working with telephony and knowledge specific to CISCO Systems Additional Skills--Advanced knowledge of desktop, server and communications equipment operating systems Department/Unit DetailsThedaCare IS is transforming its structure to be more aware of the customer's perceptions and react more rapidly and effectively to the needs of the customer. IS is well positioned with a strong team supporting over 200 information technology solutions using almost 10,000 technology components for 13,000 users. The Communications team is integral in keeping the network and telephony systems running as efficiently as possible at all times. Benefits Eligible: Yes Holiday Rotation: Yes Hours per week: 40 Call Rotation: Yes Shift Time: 1st shift Shift Length: 8 hrs Expected Schedule: Monday thru Friday 8AM to 5PM Travel Requirements: as required Weekend Schedule: Occasionally Home Location: 222 W. College Ave Why ThedaCare?A respectful and challenging work environment, supportive colleagues, vibrant communities, and the great feeling that comes with making a difference in other people's lives--- These are just a few of the reasons to choose ThedaCare as the home for your career!We are looking for team members who put our patients and families at the center of their work; who have an unrelenting passion for safety and quality; and who will contribute to a great working environment where everyone can do their best.

Keywords: ThedaCare, Appleton , System Analyst II, Professions , Appleton, Wisconsin

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