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Telecom Technical Analyst

Company: Ascension Information Services
Location: Appleton
Posted on: November 5, 2018

Job Description:

Job ID: 268051

Telecom Technical Analyst

Appleton, Wisconsin


Regular

/

Day

Additional Job Information

Title: Telecom Technical Analyst

City, State: Appleton, WI

Location: WIAPP 1506 S Oneida St

Department: Ops Field Services

Additional Job Details: FT Days

About Us
Ascension Technologies is one of the nations largest healthcare information technology services organizations.

We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:



  • Support rapid and effective clinical decision making
  • Improve efficiency and care transitions
  • Foster information sharing across the continuum of care
  • Make knowledge and data actionable, leading to improved patient outcomes
    Job Description

    Job Summary:

    The Technical Engineering Analyst provides technical expertise in one or more information technology disciplines to support the organization's technical infrastructure.

    Ascension Technologies is seeking a Telecom Technician who will be responsible for the installation and maintenance of the voice telecommunications system infrastructure and associated peripherals. Familiarity with administration of a wide range of systems including [ Avaya, Nortel], VoIP, IP Telephony in a health care setting is highly desired.

    The Telecom Technician has demonstrated technical expertise, articulate documentation, a record of successful projects and satisfied clients, an ability to understand and articulate customer needs, and a history of taking initiative.

    The position is based in Appleton, WI and requires a reliable personal vehicle for occasional travel between facilities. Mileage is reimbursed at the established corporate rates.

    Responsibilities:






    • Responds to user problems by listening, clarifying, and responding effectively. Troubleshoots most application problems independently.
    • Possesses and applies working knowledge of at least one technology environment to address and resolve problems.
    • Analyzes a chain of events and applies technical knowledge following established procedures and/or detailed specifications.
    • Writes fundamental documentation in a clear, concise manner and according to standards. Shares knowledge effectively within the work team.

      Additional Responsibilities:

      The Telecom Technician will:


      • Install, move, and modify telecommunications and related equipment according to job order specifications, standards, and procedures.

      • Update pertinent local phone directory databases as IMACs occur.

      • Update cabling databases, wiring diagrams as needed.
      • Diagnose equipment malfunctions.

      • Maintain and repair telecommunications systems and equipment according to manufacturer recommendations and specifications.

      • Implement approved system/device changes in accordance with applicable procedures.

      • Test and evaluate systems/devices to eliminate problems and make improvements.

      • Assist other groups in troubleshooting problems that require technical analysis or performance review.

      • Create and publish and maintain up to date and accurate telecom documentation and diagrams.

      • Establish time and cost estimates. Maintains accurate records of hours worked and any equipment or materials used.

      • Report and monitor service order changes.

      • Perform on-site inventories. Verify resulting inventory records and report to management as required.

      • Oversee on-site work in areas of system design, inventory and end-user training.

      • Perform additional functions incidental to technician activities.

        Qualifications

        Education:

        • Bachelor's degree preferred or equivalent experience.

          Work Experience:

          • Two years of experience preferred.

            Preferred Qualifications:


            • Associate or Bachelors Degree in computer/information sciences, mathematics, business/MIS or related field preferred, or equivalent relative experience

            • Experience with one or more telecom system platforms

            • Experience and general knowledge of networks / TCP/IP

            • Experience and understanding of general telecom system architecture

              Desired Work Experience


              • Minimum of three years relevant telecommunications experience required
              • Experience in large enterprise telecom environments
              • Can screen complex, technical or specialized literature for referral.
              • Writes simple internal memoranda, fills out complex forms.
              • Experience within or across telecom vendor technologies with a deep knowledge in one or more vendor technologies (e.g. Cisco, Avaya/Nortel, Siemens, etc.)
              • Must have demonstrated technical leadership, a record of successful projects and satisfied clients
              • Ability to take on-call duties and local travel to other Ascension facilities in the [Indiana ministry] region.

                Equal Employment Opportunity
                Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.

                EEO is the Law Poster Supplement
                E-Verify Statement

                Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.



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                Keywords: Ascension Information Services, Appleton , Telecom Technical Analyst, Professions , Appleton, Wisconsin

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