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Retail Delivery Analyst Senior

Company: Disability Solutions
Location: Stevens Point
Posted on: June 7, 2024

Job Description:

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.Working with moderate supervision from the Retail Delivery Manager, responsible for the project management of all department project with emphasis on small to medium sized business line projects. Lead Retail Delivery Analyst II thru their projects to ensure tasks plans are created/followed and projects are completed within scope of timelines, cost and quality. Through interaction with internal and external partners, implement Retail Delivery initiatives and enhance the daily performance of the Retail Delivery systems and processes. This role serves as the main point of contact for all business lines, management, team members and third-party vendors. Guide Retail Delivery Analyst to analyze data and identify requirements around each project and completing any BSS or other documentation for project implementation. Oversee and monitor report data for trends and potential issues that need to be resolved to maintain department service levels. Additionally, responsible for creating and maintaining test plans, new customer facing workflows, checklists and project materials.Due to work requirements, candidates must be located within 30 miles of Green Bay, Hales Corners or Stevens Point, WI.We invite you to view the opportunity below.As a Senior Retail Delivery Analyst, you will:

  • Facilitate and lead teams on the successful execution and implementation of projects. Promote advocacy and team collaboration by providing coaching and mentoring colleagues, leveraging their strengths.
  • Develop detailed project plans for ATM, Debit, Instant Issue and Gift Card with Retail Delivery Analyst and obtain approval from management. Oversee smaller/medium projects and manage larger project, updating management of progress, task assignments, and timelines.
  • Escalation on all Retail Delivery Business Lines, ATM, Debit, Instant issue and Gift Card. Act as a mentor, trainer, and reference support for Retail Analyst
  • Lead Analyst on all bank acquisitions related to ATM, Debit, Instant Issue and Gift Cards. Create processes, task plans, etc. for Analysts to support.
  • Leverage analytics tool to maximize effectiveness of systems and present portfolio/database insight and recommendations to management. Assis management on all business line reporting to maintain business line SLA's and look for process improvements/efficiencies.
  • Review test results to be executed on core business processes to improve and optimize performance on ATM and Instant Issue software and upgrade implementation.
  • Act as escalation point for vendor contact for business line projects and daily system oversight.
  • Foster a culture of quality, process discipline and service excellence. Lead change and risk management. Collaborate with other department project managers/team leads to ensure all requirements documentations are detailed and designed for the desired outcomes.
  • Manage escalations on all Retail Delivery systems and processes to Identify key observations during report and system analysis and recommend actions to improve performance or resolve issues. Recommend process improvements to management.
  • Manage internal communications on enhancements, changes and outages.
  • Prepare and present ATM, Debit, Instant Issue and Gift Card changes and updates to market management, branches, back-office colleagues, etc. as required.Education
    • Bachelor's Degree or equivalent combination of education and experience in Business. RequiredExperience
      • 4-7 years financial services, analysis and systems experience. RequiredIn addition to core traditional benefits, we take pride in offering benefits for every stage of life.
        • Retirement savings including both 401(k) and Pension plans.
        • Paid time off to volunteer in your community.
        • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
        • Competitive salaries with professional development and advancement opportunities.
        • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
        • Personal banking, loan, investment and insurance benefits.Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X.Compliance StatementAssociated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.Associated Bank provides additional assistance to individuals with disabilities throughout the application & interview process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the interview process.Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.Associated Bank is Pay Transparency compliant.

Keywords: Disability Solutions, Appleton , Retail Delivery Analyst Senior, Professions , Stevens Point, Wisconsin

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