Retail Delivery Analyst Senior
Company: Disability Solutions
Location: Stevens Point
Posted on: April 24, 2024
Job Description:
At Associated Bank we strive to create an inclusive culture
where different perspectives are valued and recognized as strengths
critical to our success. If you thrive in an environment where your
growth and development are encouraged and supported, then
Associated Bank may be the right place for you.Working with
moderate supervision from the Retail Delivery Manager, responsible
for the project management of all department project with emphasis
on small to medium sized business line projects. Lead Retail
Delivery Analyst II thru their projects to ensure tasks plans are
created/followed and projects are completed within scope of
timelines, cost and quality. Through interaction with internal and
external partners, implement Retail Delivery initiatives and
enhance the daily performance of the Retail Delivery systems and
processes. This role serves as the main point of contact for all
business lines, management, team members and third-party vendors.
Guide Retail Delivery Analyst to analyze data and identify
requirements around each project and completing any BSS or other
documentation for project implementation. Oversee and monitor
report data for trends and potential issues that need to be
resolved to maintain department service levels. Additionally,
responsible for creating and maintaining test plans, new customer
facing workflows, checklists and project materials.Due to work
requirements, candidates must be located within 30 miles of Green
Bay or Stevens Point, WI.We invite you to view the opportunity
below.As a Senior Retail Delivery Analyst, you will:
- Facilitate and lead teams on the successful execution and
implementation of projects. Promote advocacy and team collaboration
by providing coaching and mentoring colleagues, leveraging their
strengths.
- Develop detailed project plans for ATM, Debit, Instant Issue
and Gift Card with Retail Delivery Analyst and obtain approval from
management. Oversee smaller/medium projects and manage larger
project, updating management of progress, task assignments, and
timelines.
- Escalation on all Retail Delivery Business Lines, ATM, Debit,
Instant issue and Gift Card. Act as a mentor, trainer, and
reference support for Retail Analyst
- Lead Analyst on all bank acquisitions related to ATM, Debit,
Instant Issue and Gift Cards. Create processes, task plans, etc.
for Analysts to support.
- Leverage analytics tool to maximize effectiveness of systems
and present portfolio/database insight and recommendations to
management. Assis management on all business line reporting to
maintain business line SLA's and look for process
improvements/efficiencies.
- Review test results to be executed on core business processes
to improve and optimize performance on ATM and Instant Issue
software and upgrade implementation.
- Act as escalation point for vendor contact for business line
projects and daily system oversight.
- Foster a culture of quality, process discipline and service
excellence. Lead change and risk management. Collaborate with other
department project managers/team leads to ensure all requirements
documentations are detailed and designed for the desired
outcomes.
- Manage escalations on all Retail Delivery systems and processes
to Identify key observations during report and system analysis and
recommend actions to improve performance or resolve issues.
Recommend process improvements to management.
- Manage internal communications on enhancements, changes and
outages.
- Prepare and present ATM, Debit, Instant Issue and Gift Card
changes and updates to market management, branches, back-office
colleagues, etc. as required.Education
- Bachelor's Degree or equivalent combination of education and
experience in Business. RequiredExperience
- 4-7 years financial services, analysis and systems experience.
RequiredIn addition to core traditional benefits, we take pride in
offering benefits for every stage of life.
- Retirement savings including both 401(k) and Pension
plans.
- Paid time off to volunteer in your community.
- Opportunities to connect with others through our
diversity-focused Colleague Resource Groups.
- Competitive salaries with professional development and
advancement opportunities.
- Bonus benefits including well-being programs and incentives,
parental leave, an employee stock purchase plan, military benefits
and much more.
- Personal banking, loan, investment and insurance
benefits.Associated Bank serves more than 120 communities
throughout Wisconsin, Illinois and Minnesota and we consider our
colleagues critical to our continued success. See why our
colleagues continually vote us a best place to work in the Midwest.
Join our community on Facebook, LinkedIn and X.Compliance
StatementAssociated Bank is an equal opportunity employer committed
to creating a diverse workforce. We support a work environment
where colleagues are respected and given the opportunity to perform
to their fullest potential. We consider all qualified applicants
without regard to race, religion, color, sex, national origin, age,
sexual orientation, gender identity, disability or veteran status,
among other factors.Fully complies with all applicable enterprise
policies and procedures. Acts in compliance with all applicable
laws and regulations as outlined in training materials, including
but not limited to Bank Secrecy Act. Responsible for reporting
suspicious activity to Financial Intelligence. Responsible to
report all customer complaints as prescribed and procedure
violations to management or HR.Responsible to report ethical
concerns as needed to Associated Bank's anonymous Ethics
Hotline.Associated Bank provides additional assistance to
individuals with disabilities throughout the application &
interview process. Please contact
leavesandaccommodations@associatedbank.com if you need an
accommodation at any time during the interview process.Associated
Banc-Corp is an Affirmative Action and Equal Opportunity Employer.
Associated Banc-Corp participates in the E-Verify Program. E-Verify
Notice English or Spanish. Know Your Right to Work English or
Spanish.Associated Bank is Pay Transparency compliant.
Keywords: Disability Solutions, Appleton , Retail Delivery Analyst Senior, Professions , Stevens Point, Wisconsin
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