Enrollment Business Process Analyst - Wausau, WI

Company: UnitedHealth Group
Location: Rosholt
Posted on: September 18, 2023

Job Description:

If you are located in Wausau, WI , you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges. As a Enrollment Business Process Analyst you will be responsible for end-to-end business process activities in enrollment - creating, controlling, and improving business processes. Assists with process design and projects to improve activities. Contributes to process improvement opportunities and helps to develop solutions using principles of process excellence and related tools such as access databases. Also responsible for department reporting, maintenance of various enrollment tools, various complex enrollment tasks, analysis, and audits. Conducts training and provides leadership for Enrollment assignments and projects that have enrollment wide impact.This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am - 5:00pm CST). It may be necessary, given the business need, to work occasional overtime. Our office is located at 115 West Wausau avenue, Wausau WI 54401.We offer weeks of paid on the job training. The hours during training is to be discussedOur office is located at 115 West Wausau avenue, Wausau WI 54401 . Employees will be required to work 2 days onsite and 3 days from home*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary Responsibilities:* Tests our enrollment systems by working directly with users and their programming needs.* Daily technical support for the enrollment team as it relates to the various tools in enrollment.* Investigates problems or inconsistencies, recommending options and a course of action.* Coordinates training needed for enhancements and updates to our systems.* Contributes to team effort by accomplishing various tasks assigned to the enrollment analyst team. (e.g. Maintain UMR Portal, Create AdHoc Reports, Review and Approve Work Orders)* Makes sure all system projects are done timely to ensure efficiencies and cost savings are achieved.* Responsible to maintain and improve various Enrollment Access Databases.* Creates monthly scorecard for enrollment including team statistics and individual report cards for production, quality, turnaround time, phone calls, etc.* Assist with RFPs, research compliance items and creates needed workflow documents.* Maintains professional and technical knowledge by attending educational workshops and reading and researching solutions to problems.This is a challenging role with serious impact. It's a fast paced, high volume environment that requires you to work independently while maintaining a strong focus on company policies and guidelines. Your accuracy will be vitally important and monitored carefully to ensure our system is correctly coded and that all plan documents are precise.You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:* Associate's degree (or higher) in computer science, applied math, statistics, management information systems OR 2+ years or combined education and/or experience.* Proficient in Microsoft products including Microsoft Access (creating databases, creating/updating queries, reporting) and Excel (formulas, pivot tables, VLOOKUP).* Ability 7:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime.Preferred Qualifications:* Bachelor's Degree (or higher)* Experience with UMR line of business (UMR is UnitedHealthcare's third - party administrator (TPA) solution)Telecommuting Requirements:* Reside within Wausau, WI* Required to have a dedicated work area established that is separated from other living areas and provides information privacy* Ability to keep all company sensitive documents secure (if applicable)* Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceSoft Skills:* Ability to plan, organize and accomplish assignments in a timely and credible manner with minimal supervision and flexibility to meet changing priorities.* Demonstrated ability to effectively communicate, written and orally, technical information to enrollment users each day and in training sessions that they lead.* Evidence of sound analytical, problem-solving, and decision-making skills for resolving customer concerns, processing and workflow issues and improvements.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED

Keywords: UnitedHealth Group, Appleton , Enrollment Business Process Analyst - Wausau, WI, Professions , Rosholt, Wisconsin