Enrollment Business Process Analyst - Wausau, WI
Company: UnitedHealth Group
Location: Ringle
Posted on: September 18, 2023
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Job Description:
If you are located in Wausau, WI , you will have the flexibility
to work from home and the office in this hybrid role* as you take
on some tough challenges. As a Enrollment Business Process Analyst
you will be responsible for end-to-end business process activities
in enrollment - creating, controlling, and improving business
processes. Assists with process design and projects to improve
activities. Contributes to process improvement opportunities and
helps to develop solutions using principles of process excellence
and related tools such as access databases. Also responsible for
department reporting, maintenance of various enrollment tools,
various complex enrollment tasks, analysis, and audits. Conducts
training and provides leadership for Enrollment assignments and
projects that have enrollment wide impact.This position is
full-time (40 hours/week) Monday - Friday. Employees are required
to have flexibility to work any of our 8-hour shift schedules
during our normal business hours of (7:00am - 5:00pm CST). It may
be necessary, given the business need, to work occasional overtime.
Our office is located at 115 West Wausau avenue, Wausau WI 54401.We
offer weeks of paid on the job training. The hours during training
is to be discussedOur office is located at 115 West Wausau avenue,
Wausau WI 54401 . Employees will be required to work 2 days onsite
and 3 days from home*All Telecommuters will be required to adhere
to UnitedHealth Group's Telecommuter Policy.Primary
Responsibilities:* Tests our enrollment systems by working directly
with users and their programming needs.* Daily technical support
for the enrollment team as it relates to the various tools in
enrollment.* Investigates problems or inconsistencies, recommending
options and a course of action.* Coordinates training needed for
enhancements and updates to our systems.* Contributes to team
effort by accomplishing various tasks assigned to the enrollment
analyst team. (e.g. Maintain UMR Portal, Create AdHoc Reports,
Review and Approve Work Orders)* Makes sure all system projects are
done timely to ensure efficiencies and cost savings are achieved.*
Responsible to maintain and improve various Enrollment Access
Databases.* Creates monthly scorecard for enrollment including team
statistics and individual report cards for production, quality,
turnaround time, phone calls, etc.* Assist with RFPs, research
compliance items and creates needed workflow documents.* Maintains
professional and technical knowledge by attending educational
workshops and reading and researching solutions to problems.This is
a challenging role with serious impact. It's a fast paced, high
volume environment that requires you to work independently while
maintaining a strong focus on company policies and guidelines. Your
accuracy will be vitally important and monitored carefully to
ensure our system is correctly coded and that all plan documents
are precise.You'll be rewarded and recognized for your performance
in an environment that will challenge you and give you clear
direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested
in.Required Qualifications:* Associate's degree (or higher) in
computer science, applied math, statistics, management information
systems OR 2+ years or combined education and/or experience.*
Proficient in Microsoft products including Microsoft Access
(creating databases, creating/updating queries, reporting) and
Excel (formulas, pivot tables, VLOOKUP).* Ability 7:00am - 5:00pm
CST. It may be necessary, given the business need, to work
occasional overtime.Preferred Qualifications:* Bachelor's Degree
(or higher)* Experience with UMR line of business (UMR is
UnitedHealthcare's third - party administrator (TPA)
solution)Telecommuting Requirements:* Reside within Wausau, WI*
Required to have a dedicated work area established that is
separated from other living areas and provides information privacy*
Ability to keep all company sensitive documents secure (if
applicable)* Must live in a location that can receive a
UnitedHealth Group approved high-speed internet connection or
leverage an existing high-speed internet serviceSoft Skills:*
Ability to plan, organize and accomplish assignments in a timely
and credible manner with minimal supervision and flexibility to
meet changing priorities.* Demonstrated ability to effectively
communicate, written and orally, technical information to
enrollment users each day and in training sessions that they lead.*
Evidence of sound analytical, problem-solving, and decision-making
skills for resolving customer concerns, processing and workflow
issues and improvements.At UnitedHealth Group, our mission is to
help people live healthier lives and make the health system work
better for everyone. We believe everyone-of every race, gender,
sexuality, age, location and income-deserves the opportunity to
live their healthiest life. Today, however, there are still far too
many barriers to good health which are disproportionately
experienced by people of color, historically marginalized groups
and those with lower incomes. We are committed to mitigating our
impact on the environment and enabling and delivering equitable
care that addresses health disparities and improves health outcomes
- an enterprise priority reflected in our mission.Diversity creates
a healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment.#RPO #RED
Keywords: UnitedHealth Group, Appleton , Enrollment Business Process Analyst - Wausau, WI, Professions , Ringle, Wisconsin
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