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Technical Support Associate

Company: Pitney Bowes
Location: Appleton
Posted on: September 11, 2019

Job Description:

About theOpportunity: At Pitney Bowes, we dothe right thing, the right way. As a Technical SupportAssociate for Pitney Bowes, you can too. We have amazing peoplewho are the driving force, the inspiration and foundation of our company. Our thrivingculture can be broken down into four components:  Client. Team. Win.Innovate. As a  TechnicalSupport Associate , you will provide premier technical support bycommunicating through the use of phone, e-mail, and/or web chat. You arepassionate about providing top-notch technical support to clients including,but not limited to, the United States Postal Service and other governmentaccounts for Pitney Bowes mailing and shipping systems, including our flagshipproduct. You Are:   Autonomous, highperforming, team driven, and have a keen sense for customer service and clientrelationship building An individual with a strongability to multi task, communicate, and possess passion for client success A collaborative teamplayer who isn’t afraid to think outside the box to provide solutions An individual that strivesto exceed expectations Moving boldly in thequest for superior and best in market solutions Build. Deploy. Bridge.Grow. You Will: Demonstrate active listening skills and understand the full picture Be friendly, courteous, patient, demonstrate a positive attitude, and as well as be flexible and be able to adapt behavior when situations require it Resolve problems efficiently and effectively, and process revenue related transactions Possess an above average knowledge of networking and troubleshooting as well as the ability to talk to IT professionals, USPS/Government, and escalated clients Exhibit and represent the Pitney Bowes Gold Standard We Will: Provide the opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally (pbprojectliving.com) Your Background:   Possess superior interpersonal skills, oral/written communication and problem solving skills Proven organizational skills and the ability to multi-task Experience in being courteous, patient and have analytical abilities in order to handle client concerns Have call center experience The ability to de-escalate and resolve client issues in addition to strong track record in the area of client service Proficient and effective use of all Microsoft office applications, internet, chat, and email Technical aptitude to remote resolve technical issues that could include, internet, Wi-Fi, and proxies Net+ certification or equivalent experience and/or training STSGLOBAL Within our Sending Technology Solutionsteam, we provide a full range of mailing equipment and postage meters,maintenance and support services and supplies that enable our clients toefficiently create mail and evidence postage. We segment our Solutions businessbetween our North America operations, comprising the U.S. and Canadianbusinesses, and our International operations. We are a leading provider ofpostage meters and have approximately one million meters installed. M/F/Veterans/Individuals withDisabilities/LGBT are encouraged to apply. All interested individuals mustapply online. Individuals with disabilities who cannot apply via our onlineapplication should refer to the alternate application options via ourIndividuals with Disabilities link.

Keywords: Pitney Bowes, Appleton , Technical Support Associate, Other , Appleton, Wisconsin

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