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Service Leader

Company: Perkins Restaurants
Location: Appleton
Posted on: June 10, 2019

Job Description:

Service LeaderSUMMARY OF POSITION:Achieves guest satisfaction through implementation of company policies, procedures, programs, and performance standards. Monitors compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.POSITION ACTIVITIES AND TASKS:

  • Ensures that all guests are properly greeted, seated, and served.
  • Accountable for proper resolution of all guest complaints.
  • Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
  • Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
  • Trains employees during shift to guarantee proper and productive performance.
  • Takes responsibility and verifies that all menu items are prepared and served according to standards.
  • Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
  • Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
  • Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit?s sales and profits through consistent guest satisfaction and cost controls. Service LeaderPHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS:
    • Extensive standing, without breaks.
    • Exposure to heat, steam, smoke, cold.
    • Reaching heights of approximately 6 feet and depths of 2 1/2 - 3 ft.
    • Must have high level of mobility/flexibility in space provided.
    • Must be able to fit through openings 30' wide.
    • Must be able to work irregular hours under heavy pressure/stress during busy times.
    • Bending, reaching, walking.
    • Communicating with guests.
    • Operating cash register.
    • Carrying trays of food products weighing about 20 pounds for distances up to 30 feet.
    • Lifting up to 50 pounds. EDUCATION LEVEL REQUIRED:
      • High school diploma; some college or degree preferred. EXPERIENCE REQUIRED:
        • At least six months prior experience in guest service capacity.

Keywords: Perkins Restaurants, Appleton , Service Leader, Other , Appleton, Wisconsin

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