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ERP Application Support / Help desk

Company: IT Associates, Inc.
Location: Appleton
Posted on: September 9, 2018

Job Description:

IT Application Support / Help Desk - Level 1 / 2

  • 12 months + contract
  • CLIENT LOCATION - Neenah, WI Position Summary Develops and maintains all systems, applications, security, and configurations. Provides support and guidance to users on applications . Essential to this Position The Help Desk Analyst will assist in the internal technical services :
    • Maintain ownership of issues and manage customer relationships to engage all of Technology Solutions in the current problem resolution process.
    • Understand customer needs and technician's needs. Work as a liaison between the groups.
    • Continually strive to improve customer relations by handling issues in a professional manner.
    • The position will act as a communication bridge between customers and technicians, keeping communication open and up to date.
    • Provide reliable and timely support of problem and change management including processing incoming problem reports and change requests and scheduling approved changes to minimize the impact on resource requirements. Assure proper implementation of weekly production changes using procedures and methods available and document problems as required.
    • Identify and recommend opportunities to improve training for sites on applications.
    • Enterprise system awareness.
    • Primary Support for the company
    • Ensure user satisfaction through timely and effective phone response to all computer inquiries, complaints, and problems. Focal point for first line problem reporting and follow up. Utilize and maintain automated Help Desk tools, assign and monitor status and resolution for all reported computer or network problems. Education/Experience:
      • College degree preferred in computer science or personal computing, preferably with a minimum (5) five years related experience, will accept less formal education requirements with equivalent experience.
      • Minimum (2) two years performing personal computer technical problem analysis, technical resolution and support Technical Abilities:
        • Must be able to deal with a variety of user personnel as well as managers and technical personnel. The requirement for human relations and technical or analytical skills is significant.
        • Ability to troubleshoot SAP and various ERP software along Quality, WMS and graphics design and CAD/CAM software packages.
        • Ability to manage internal projects and provide project-related services.
        • Analytical and problem-solving skills
        • Comfortable working in a dynamic, fast paced, team environment with an ability to handle multiple, concurrent tasks. - provided by Dice IT Application Support / Help Desk - 2; troubleshooting, ERP software ( SAP ) and other IT applications;

          Keywords: IT Associates, Inc., Appleton , ERP Application Support / Help desk, Other , Appleton, Wisconsin

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