Customer Care Representative (Part Time)
Company: Disability Solutions
Location: Stevens Point
Posted on: April 20, 2024
Job Description:
At Associated Bank we strive to create an inclusive culture
where different perspectives are valued and recognized as strengths
critical to our success. If you thrive in an environment where your
growth and development are encouraged and supported, then
Associated Bank may be the right place for you.Provide best in
class service as part of a top performing Contact Center. Respond
to customer inquiries through multiple channels including
telephone, e-mail, web chat and digital channels (including online,
mobile & IVR) in a cross functional Contact Center.This person
will,
- Respond to customer's telephone, chat and e-mail inquiries.
Respond in a professional and pleasant manner in all interactions.
Provide accurate information across all retail and business
products and offer solutions while demonstrating enthusiasm,
apologizing sincerely for inconveniences, listening empathetically
and tolerating difficult customers calmly.
- Provide quality service as a differentiator for our company to
retain current customers and attract new business. Exercise good
judgment according to current policies and procedures when
resolving customer situations. Recognize potential exceptions and
make decisions to ensure customer satisfaction and retention.
Exceed increasingly challenging quality and productivity standards
to support our department and company goals and initiatives.
- Mentor and train new Customer Care representatives to assist
them in all aspects of the job that they will need to be successful
after training to meet all quality and productivity standards and
to ensure customer satisfaction.
- Demonstrate ability to quickly change one's approach to a
situation and adjust to constraints or multiple demands.
Incorporate product, service and procedure changes communicated
through a variety of mediums into everyday working procedures.
Possess the aptitude to learn and navigate comfortably in an
ever-changing technical systems environment. Keep current on
frequent policy, product and procedural changes including customer
mailings and promotions. Manage time and materials effectively.
Prioritize and accomplish multiple tasks while effectively
servicing customers in a timely manner.
- Initiate opportunities to introduce Associated Bank products
and services to existing and potential customers. Recognize and act
upon cross-selling opportunities. Make referrals to support
corporate sales initiatives and meet the customer's needs. Direct
conversation toward a sale by suggesting alternatives and
recommending product changes. Overcome objections, strive to close
the sale every time and show confidence after a
refusal/rejection.
- Perform and transact appropriate maintenance and monetary
transactions including negotiation of fee refunds, lost/stolen
debit cards, demographic updates, stop payments, etc. Maintain
fiscal responsibility when exercising judgment within prescribed
guidelines. Collect information, evaluate criteria and inform
customer of decision in refunding service fees when
appropriate.
- Protect the bank and customer from exposure to loss, fraud
and/or identity theft by complying with all department and company
confidentiality guidelines with a heightened awareness of risks
related to "Know Your Customer", CIP, privacy, data compromise,
fraud and identity theft.RequirementsEducation
- High School Diploma RequiredExperience
- Less than 2 years OR 1-2 years customer service, banking,
retail, food service, insurance, telemarketing/sales experience
RequiredIn addition to core traditional benefits, we take pride in
offering benefits for every stage of life.
- Retirement savings including both 401(k) and Pension
plans.
- Paid time off to volunteer in your community.
- Opportunities to connect with others through our
diversity-focused Colleague Resource Groups.
- Competitive salaries with professional development and
advancement opportunities.
- Bonus benefits including well-being programs and incentives,
parental leave, an employee stock purchase plan, military benefits
and much more.
- Personal banking, loan, investment and insurance
benefits.Associated Bank serves more than 120 communities
throughout Wisconsin, Illinois and Minnesota and we consider our
colleagues critical to our continued success. See why our
colleagues continually vote us a best place to work in the Midwest.
Join our community on Facebook, LinkedIn and X.Compliance
StatementAssociated Bank is an equal opportunity employer committed
to creating a diverse workforce. We support a work environment
where colleagues are respected and given the opportunity to perform
to their fullest potential. We consider all qualified applicants
without regard to race, religion, color, sex, national origin, age,
sexual orientation, gender identity, disability or veteran status,
among other factors.Fully complies with all applicable enterprise
policies and procedures. Acts in compliance with all applicable
laws and regulations as outlined in training materials, including
but not limited to Bank Secrecy Act. Responsible for reporting
suspicious activity to Financial Intelligence. Responsible to
report all customer complaints as prescribed and procedure
violations to management or HR.Responsible to report ethical
concerns as needed to Associated Bank's anonymous Ethics
Hotline.Associated Bank provides additional assistance to
individuals with disabilities throughout the application &
interview process. Please contact
leavesandaccommodations@associatedbank.com if you need an
accommodation at any time during the interview process.Associated
Banc-Corp is an Affirmative Action and Equal Opportunity Employer.
Associated Banc-Corp participates in the E-Verify Program. E-Verify
Notice English or Spanish. Know Your Right to Work English or
Spanish.Associated Bank is Pay Transparency compliant.
Keywords: Disability Solutions, Appleton , Customer Care Representative (Part Time), Other , Stevens Point, Wisconsin
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