Customer Support Representative

Company: SPECTRUM
Location: Appleton
Posted on: September 16, 2023

Job Description:

At a Glance"Spectrum was recently awarded a "Best-in-State Employer" in Wisconsin by Forbes in 2020!-- We are growing and adding to our inbound Customer Care team in our Appleton Call Center.--We provide some of the best benefits in the Fox Valley, such as:--Free home cable (includes HBO/premium channels), internet and home phoneDiscounted mobile phone services13 weeks of comprehensive paid trainingExcellent Professional Growth Program with up to a 5% increase within first year6% dollar for dollar 401k match plus an additional 3% for a Retirement FundTuition Reimbursement up to $10,000 a year!Low cost health, vision and dental insurance within your first 30 daysWhat to expect in this role:--It's about building relationships and turning the knowledge you gain in training into customer service wins. Our representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You'll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.--Job Duties Include:--Actively engaging and providing superior service to our inbound customersEffectively assessing and troubleshooting equipment issuesUtilizing problem solving skills to resolve customer questions and concerns------Email us at jennifer.kneip@charter.com, call Jennifer at 920.831.9116 or apply online today at jobs.spectrum.com to launch your next career!What's required to get started?--The minimum qualifications for the Internet/Voice Representative are

• Ability to read, write, speak and understand English
• High School Diploma or GED--Preferred qualification
  • 6 months or more customer service experience
  • 1 year or more working with computers and multiple software applications
  • 6 months or more heavy volume phone experience in a customer service/call center job--Are you ready to join our team?--Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application.-- We recommend taking the assessment in a distraction-free environment.---- CRP113 2023-18993 2023 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet--, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

Keywords: SPECTRUM, Appleton , Customer Support Representative, Other , Appleton, Wisconsin