Account Services Clerk - Wausau, WI

Company: UnitedHealth Group
Location: Wausau
Posted on: September 15, 2023

Job Description:

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work. SM

The Account Service Representative performs employer benefit plan design coding to assigned accounts, including, but not limited to: structure building and revisions, and researching and resolving structure issues.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am - 4:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 115 W Wausau Ave, Wausau, WI 54401

We offer weeks of paid training. The hours during training is to be discussed.

Primary Responsibilities:

• Reviews incoming mailing requests to determine timelines for front-end, print, quality and inserting.
• Communicates and negotiates revised timelines with requester.
• Determines appropriate ODDA template and completes print set-up.
• Performs final review of front-end print set-up for accuracy and adherence to job specifications.
• Makes recommendations for workflow process improvements, reduction of rework and related expense.
• Analyzes new on-going print requests for automation potential.
• Supports creation and implementation of new or revised quality and workflow standards.
• Supports requests for EOB customization by making basic programming changes. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  
  Required Qualifications:
  • High School Diploma / GED (or higher)
  • Experience with computer and Windows PC applications
  • Experience with Microsoft Excel (create, edit, sort/filter, format,)
  • Experience with data entry (keying information into programs, tables or data bases)
  • Experience working in an office environment
  • Ability to work full-time, Monday - Friday between 7:30am - 4:00pm including the flexibility to work occasional overtime given the business need Preferred Qualifications:
    • 1+ years of related experience in the printing and mailing working environment
    • Experience in basic mail merges (ability to use Microsoft Word to import address files and create files) Soft Skills:
      • Excellent interpersonal skills
      • Demonstrate strong oral and written communication skills
      • Communication with multiple areas regarding request specifications
      • Ability to produce high quality work while meeting productivity expectations
      • Proven to be proactive, self- motivated, detailed oriented, and work with minimal supervision or support
      • Demonstrate effective time management skills to effectively plan, organize, set priorities, meet deadlines and handle multiple work assignments
      • Strong organizational skills with the ability to prioritize caseload based on business needs as well as ability and willingness to accept and work in a new and changing environment At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
        
        
        
        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
        
        UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
        
        
        
        

Keywords: UnitedHealth Group, Appleton , Account Services Clerk - Wausau, WI, Other , Wausau, Wisconsin