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Customer Experience Associate

Company: Berkley
Location: Appleton
Posted on: September 21, 2022

Job Description:

Company Details -Berkley Asset Protection was established in 2008 to deliver the industrys most complete and high-quality portfolio of specialized insurance products and services to protect fine art, jewelry and other high-value personal and commercial assets. We support the market through close partnerships with an established distribution network of retail and wholesale insurance professionals. Our brokers and agents cater to a global base of clients in a variety of environments, including private and corporate art collections, museums, galleries, and exhibition, jewelry wholesalers, retailers, and manufacturers, along with those who work with collectibles, currencies, securities, and other high-value assets. Our claims and loss control operation is the undisputed gold standard for the entire fine art and jewelry insurance industry.ResponsibilitiesWe have an exciting opportunity for a Customer Service Associate -to join our growing team! - You will be responsible for providing excellent and timely customer service and support to our jewelry insurance clients. - -We are open to candidates with prior customer service experience (any industry is fine) or recent college grads looking for an opportunity -to join a great company! -What you'll do:

  • Answer customer phone calls and return messages from our policyholders and perspective customers
  • Respond to customer emails and requests for information
  • Process endorsements and change requests for clients
  • Interact with vendors and partners who work with Lavalier (jewelry insurance)
  • Assist with processing policies and obtaining policyholder information
  • Complete data entry and/or upload of large schedules and other data
  • Projects and other work as assignedQualificationsWhat we're looking for:
    • Bachelor's Degree or equivalent -experience
    • Prior customer service experience; or recent college grad
    • Incredible empathy and understanding of the needs of our customers, you will be an excellent, pro-active advocate for Lavalier customers (jewerley insurance) and are passionate about their service experience
    • Exceptional oral and written communication skills, your communication style is flexible to the situation, you communicate clearly and with a purpose
    • Calm under pressure, you have excellent organizational skills, integrity, and great follow-through on tasks
    • Work collaboratively with colleagues at all levels of the organization
    • You have a strong sense of accountability; and a natural curiosity
    • You love learning how things work and you are always looking for innovative improvements
    • A passion to provide outstanding account support, you love to pull out all the stops to support your team in order to provide exceptional customer service
    • Proficiency with technology resources
    • This position is non-exempt/hourlyAdditional Company DetailsThe Company is an equal employment opportunity employerAdditional RequirementsCOVID-19 vaccine required unless prohibited by law

Keywords: Berkley, Appleton , Customer Experience Associate, Other , Appleton, Wisconsin

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