Account Coordinator

Company: Great Northern Corporation
Location: Appleton
Posted on: June 23, 2022

Job Description:

EMPLOYEES ARE OUR GREATEST ASSETPrivately held, Great Northern is one of the nation's largest independent producers of corrugated packaging. -For more than five decades, customers have turned to Great Northern Corporation for integrated, comprehensive packaging solutions in industrial, commercial, and retail markets. -Rollguard, a -division of Great Northern and leading producer of innovative packaging products for roll and cylindrical products is welcoming candidates for full-time Account Coordinator at our Appleton, WI facility. - -Great Northern exists to live out the core values established by our founders - integrity, personal growth, entrepreneurial spirit, and a shared future. -Our vision, -"We help our employees win through personal growth and a shared future" -is a call to action to deliver on building a people-centric culture, developing leaders from within, and sending people home fulfilled about their role and contributions. The "win" for everyone is a trusting and collaborative culture that helps us be at our best every day. -Our mission statement, -"We help our customers win by doing what others can't or won't" -gives us a clear purpose and raises the bar for performance. Doing what others "can't or won't" for our customers is demonstrated by a willingness to serve customers, value-added partnerships and proactively developing innovative solutions to our customer's challenges. -We are excited that you are looking to join our great culture. Here are some details about the position. -WHAT WE CAN OFFER YOUIn addition to excellent wages, Great Northern has a competitive benefits package including medical, dental, and vision; life insurance; paid vacation; paid holidays; profit sharing and 401(k) with company match. We also offer our employees a safe, clean, friendly environment and room for growth!SALARYStarting salary is $21.00 to $22.00/hour; based on experience.REPORTS TOCustomer Service ManagerPOSITION SUMMARYInitiates, coordinates, and follows customer orders and shipping details ensuring correct items are -received by the customer as ordered and correctly invoiced. Works with Account Managers to supply the Rollguard product line.--- -ESSENTIAL DUTIES AND -RESPONSIBILITIES INCLUDE THE FOLLOWING. - -OTHER DUTIES MAY BE ASSIGNED. -

• Answers telephone inquiries with a pleasant telephone demeanor. -
• Obtains freight quotes from freight carriers when required to give customer the best rate available.
• Creates new customers on the BCM (customer database) system. Assist finance department with credit check background on all potential new customers.
• Updates/Maintains BCM system.
• Processes inquiries with regard to price requests and product information.
• Initiates customer contacts and follows up on inquiries regarding Rollguard product.
• Gathers and reviews all the necessary order entry specifications and details so the order can be sent to the prospective manufacturing plant or warehouse to be shipped per the customer's request.
• Communicate with the General Manager and customer service to meet customer needs.
• Develop relationships throughout all levels of prospects and existing accounts.
• Participate in continuous improvement and effectively communicate opportunities to improve efficiencies and effectiveness for this position.
• Uses Docuware system to save all correspondence relating to an order.
• Reviews month end order reports with the accounting department.ADDITIONAL RESPONSIBILITIES
  • Attend meetings as requested
  • Attend training seminarsIworkshops to continue gaining product, process and sales technique knowledge.
  • Backup other areas as needed.
  • Complete annual Development Coaching process.
  • Involve Rollguard, Laminations & GNC employees at all levels of our organizations.
  • Any other duties as assigned. -HOURSPerson hired must be available to work Monday through Friday 8:00am to 5:00pm with an hour unpaid lunch.

Keywords: Great Northern Corporation, Appleton , Account Coordinator, Other , Appleton, Wisconsin