Patient Accounts Representative

Company: Hand to Shoulder Center of Wisconsin LTD
Location: Appleton
Posted on: June 22, 2022

Job Description:

Job DescriptionPatient Accounts Representative ANSWERS TO: Billing Team LeaderSUPERVISORY RESPONSIBILITY: NoneSTART DATE: As soon as qualified candidate is chosenWORK HOURS: Monday through Friday 8:00 a.m. – 5:00 p.m. (40 hours per week) POSITION DESCRIPTION: Full-time PATIENT ACCOUNTS REPRESENTATIVE (known internally as FINANCIAL SERVICES) position in a busy specialty medical practice. This position works as a liaison to assist patients with payment of their accounts and coordinate all patient and insurance billings for the medical facility by performing duties such as: ESSENTIAL DUTIES AND RESPONSIBILITIES: (not limited to):

• Communicate with patients about their accounts via verbal and written correspondence.
• Prepare surgical estimates.
• Set up payment plans with patients.
• Process patient credit card payments.
• Work with attorney offices for resolution of patient accounts.
• Review monthly delinquency report.
• Refer delinquent accounts to collection.
• Review bankruptcy notices.
• Call insurance companies. SKILLS NEEDED:
  • Work well in a team environment.
  • Have basic knowledge of insurance plans (HMO, PPO, etc.) contracts, claims and payment processes.
  • Have excellent computer and telephone skills.
  • Have basic knowledge of medical office practices, terminology, and abbreviations.
  • Have excellent communication/customer service. Must be able to clearly and precisely communicate with doctors, nurses, therapists, co-workers and patients.
  • Adhere to OSHA, HIPAA, and MEDICARE guidelines. REQUIRED EDUCATION:High school or Equivalent REQUIRED EXPERIENCE: 1 to 20+ years BENEFITS INCLUDE: Health and Wellness Insurance (health, vision, dental), Disability Insurance (short-term and long-term), Life Insurance, Paid Time Off (vacation, sick and holiday), 401K/Profit Sharing plan.

Keywords: Hand to Shoulder Center of Wisconsin LTD, Appleton , Patient Accounts Representative, Other , Appleton, Wisconsin