Customer Support Representative

Company: SPECTRUM
Location: Appleton
Posted on: June 18, 2022

Job Description:

At a Glance"Spectrum was recently awarded a "Best-in-State Employer" in Wisconsin by Forbes in 2020! We are growing and adding to our inbound Customer Care team in our Appleton Call Center.We provide some of the best benefits in the Fox Valley, such as:

• Free home cable (includes HBO/premium channels), internet and home phone
• 11 weeks of comprehensive paid training
• Excellent Professional Growth Program with up to a 5% increase within first year
• 6% dollar for dollar 401k match plus an additional 3% for a Retirement Fund
• Tuition Reimbursement up to $5,250 a year!
• Low cost health, vision and dental insurance within your first 30 daysWhat to expect in this role:It's about building relationships and turning the knowledge you gain in training into customer service wins. Our representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You'll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.Job Duties Include:
  • Actively engaging and providing superior service to our inbound customers
  • Effectively assessing and troubleshooting equipment issues
  • Utilizing problem solving skills to resolve customer questions and concernsWhat it takes to get startedThe minimum requirements for the Video Repair Representative are:
    • Ability to read, write, speak and understand English
    • High School Diploma or GEDPreferred qualifications for the Video Repair Representative are:
      • 6 months or more customer service experience
      • 1 year or more working with computers and multiple software applications
      • 6 months or more heavy volume phone experience in a customer service/call center jobEmail us at jennifer.kneip@charter.com, call Jennifer at 920.831.9116 or apply online today at jobs.spectrum.com to launch your next career!#LJ-JK2 CRP113 311243 311243BR

Keywords: SPECTRUM, Appleton , Customer Support Representative, Other , Appleton, Wisconsin