Customer Support Representative ($20 PH starting)
Company: SPECTRUM
Location: Appleton
Posted on: June 18, 2022
Job Description:
At a Glance"Spectrum was recently awarded a "Best-in-State
Employer" in Wisconsin by Forbes in 2020! We are growing and adding
to our inbound Customer Care team in our Appleton Call Center.We
provide some of the best benefits in the Fox Valley, such as:
- Free home cable (includes HBO/premium channels), internet and
home phone
- 11 weeks of comprehensive paid training
- Excellent Professional Growth Program with up to a 5% increase
within first year
- 6% dollar for dollar 401k match plus an additional 3% for a
Retirement Fund
- Tuition Reimbursement up to $5,250 a year!
- Low cost health, vision and dental insurance within your first
30 daysWhat to expect in this role:It's about building
relationships and turning the knowledge you gain in training into
customer service wins. Our representatives make a real difference
to customers and the company, providing over-the-phone video
support and repair services that keep people connected. You'll have
advanced diagnostic tools to help you address technical inquiries
and get services running smoothly, talking customers through fixes
you can make together. If an issue calls for extra attention, bring
in additional internal support and field technicians to get things
back on track. Understanding the products and your customers' sense
of urgency will help you create a satisfying customer
experience.Job Duties Include:
- Actively engaging and providing superior service to our inbound
customers
- Effectively assessing and troubleshooting equipment issues
- Utilizing problem solving skills to resolve customer questions
and concernsWhat it takes to get startedThe minimum requirements
for the Video Repair Representative are:
- Ability to read, write, speak and understand English
- High School Diploma or GEDPreferred qualifications for the
Video Repair Representative are:
- 6 months or more customer service experience
- 1 year or more working with computers and multiple software
applications
- 6 months or more heavy volume phone experience in a customer
service/call center jobEmail us at jennifer.kneip@charter.com, call
Jennifer at 920.831.9116 or apply online today at jobs.spectrum.com
to launch your next career!#LJ-JK2 CRP113 311243 311243BR
Keywords: SPECTRUM, Appleton , Customer Support Representative ($20 PH starting), Other , Appleton, Wisconsin
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