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Customer Account Specialist

Company: Cadre
Location: Appleton
Posted on: January 10, 2022

Job Description:

Are you a Customer Account Specialist who enjoys assisting people over the phone? Are you a Customer Account Specialist who is looking for a foot in the door with a growing and well-known company?
Our client is passionate about employee development and success. Continuously growing nationally and internationally, they know the value of giving back to the community through volunteerism, donations, and scholarships. They strive to make a difference in the world.
As a Customer Account Specialist, you will be the central point of contact between external customers and the organization.

  • Assist customers calling in with questions, issues on orders, graphics issues, ship dates, and quality concerns
  • Enter all information into the system
  • Follow standard processes to manage inventory programs
  • Provide information to customers as requested
  • Identify and communicate individual continuous improvement opportunities

    Job Requirements:
    • Must have over the phone customer service experience where you had to multitask and work with multiple systems
    • Manufacturing industry experience is a huge plus
    • Associate or Bachelors degree is a plus
    • Computer savvy with the ability to catch onto new systems quickly
    • Basic skillset in MSWD and Excel
    • Any Outlook experience is a plus
    • Any ERP or SAP experience is a plus
    • Strong and accurate typing skills
    • Must be comfortable typing and talking with customers simultaneously
    • Self-starter and quick learner
    • Excellent customer service skills and phone etiquette
    • Strong decision making skills
    • Extremely strong attention to detail and accuracy in a fast-paced environment
    • Must adapt well to change and be flexible
    • Strong verbal/written communication skills WHAT YOU GET:
      • Foot in the door with a well-known company
      • Company that gives back to the community
      • Continuously growing
      • Health insurance
      • Dental insurance
      • Disability insurance
      • Paid holidays
      • Paid vacation
      • Scholarship programs GENERAL INFORMATION:
        Hours: Full-time hours between 8:00am 5:00pm Length: Temporary to Hire Pay for the Customer Account Specialist position: $14.00 - $16.00 / hr. based on experience Location: Oshkosh, WI Job ID: 138916
        Job descriptions may not include every responsibility or qualification of the position.
        Cadre is an Equal Opportunity Employer.

Keywords: Cadre, Appleton , Customer Account Specialist, Other , Appleton, Wisconsin

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