Senior Account Specialist (International)

Company: VF Corporation
Location: Appleton
Posted on: June 6, 2021

Job Description:

Job Ad

VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans, The North Face, Timberland, and Dickies . Founded in 1899, VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. We're committed to delivering innovative products to consumers and creating long-term value for our customers and shareholders.

We are a purpose-led company that seeks not only to succeed in business, but also to leverage our success and resources to make the world better. Through our brands and nearly 55,000 associates around the world, we power movements of sustainable and active lifestyles for the betterment of people and our planet. We are movement makers. It's who we are and have always been.

Powerful brands that are fueled by insights and innovation put us at the heart of our consumers' lives. Many of our brands lead their respective categories, and some have risen to iconic status.

While our company and brands are diverse, we work together within a One VF culture to capitalize on our greatest opportunities for long-term performance. Across our company, a collaborative, global mindset differentiates our products and the unique experiences we provide to our consumers. It all adds up to a lasting competitive advantage built on harnessing the power of our differences to achieve great things together, all while positively impacting the lives of hundreds of millions of people and the world.

Sr. Account Specialist: Become the Newest Member of the VF Family

The Sr. Specialist is responsible for providing high quality customer service by resolving product/service issues, providing product information and processing product orders. This Specialist is responsible for entering, maintaining, and managing an account and/or rep order base. This position involves interdepartmental interaction in order to provide complete and accurate information to our key accounts, sales team, and management. Additionally, may be requested to assist with SAP, EDI and Cognos issues. The Sr. Specialist acts as a mentor to Account Representatives and Specialists whether specifically or as a role model.

How You Will Make a Difference:

* Efficiently enters, revises and releases orders for processing. Provides order entry support for other team members when appropriate. * Provides product specification information and product availability to assist customers with order selection and customer requirements. * Proactively assists customers, sales reps, members of the management team, or coworkers with inquiries, requests for information or resolution of complex issues. * Provides accurate, effective, and timely communication with all business partners to communicate resolution and/or plan of action. * Acts as support and resource for day-to-day activities within the department. * Analyzes, reviews, and processes requests for return authorizations and credits. Ensures accurate invoicing for all PO's. * Efficient handling of all customer issues to meet departmental goals. Interacts with external and internal customers related to the final on-time delivery of orders. * Provide technical and/or product information as required to respond to customer inquiries. * Demonstrates professional phone etiquette with internal and external customers. Logs into the phone queue and supports the department by answering inbound customer calls. * Demonstrates clear, effective, and thorough email communication with internal and external customers. E-mails reflect proper business email etiquette and avoid the use of internal jargon. * Assists management with special projects as needed. * May be assigned a specialty within the department (customer follow-up, training support, triage customer complaints). * Acts as mentor/leader and change agent within the department relating to day-to-day activities within the service center. * Provides customer/order fulfillment support for assigned customer group to meet service level goals. This includes understanding account and vendor compliance requirements. Additionally, may be required to assist with Web and EDI issues.

Skills for Success:

Years of Related Professional Experience: Minimum of five years of experience preferred

Educational/ Position Requirements:

* High school diploma or its equivalent, Associates or bachelor's degree preferred and/or equivalent experience * Advanced knowledge of SAP inclusive of EDI and VAS * Advanced knowledge of Cognos reporting * Advanced computer skills (Excel, Word) to include Web and EDI support/ Excel Pivot Table and V Look Up * Ability to handle difficult and stressful situations in a professional manner * Excellent communication skills (written, oral); must follow through on issues to ensure customer satisfaction * Excellent listening skills * Excellent organizational skills with the ability to prioritize work and multitask * Excellent telephone communication skills * Must be able to handle detailed information in a fast-paced environment with ability to handle difficult and stressful situations in a professional manner * Must be flexible and willing to accept change * Must be able to work in a team environment * Works productively without supervision * Self-motivated and shows initiative * Must be able to build strong partnerships with other VF Departments and account buyers * Strong knowledge of product offering * Must be able to work at a professional level to work with higher level management * Understands how to resolve issues and knows where to get the necessary support and information needed

Key Competencies for this Role:

* Ability to Learn * Communicates Effectively * Customer Service Oriented * Attention to Detail * Collaboration * Analytical and Logical Thinking

Why should you work at VF?

* Discounts on all VF products * Casual work environment * Tuition reimbursement * Paid volunteer time * Paid parental leave * Adoption and Fertility assistance * Back-up child and elder care * To learn more, visit https://www4.benefitsolver.com/benefits/BenefitSolverView

Special Physical and/or Mental Requirements:

* May require extensive sitting and use of keyboard/computer with a use of a phone headset * May require overtime as needed to meet demand/schedule * May require limited travel

Keywords: VF Corporation, Appleton , Senior Account Specialist (International), Other , Appleton, Wisconsin