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Senior Director, Enterprise PMO (EPMO)

Company: Navitus
Location: Appleton
Posted on: June 6, 2021

Job Description:


  • Bachelor's degree in Business, Healthcare or a related discipline required, and a Master's degree in Business Administration or related discipline is preferred
  • Minimum of (6) years' experience in a PMO leadership role at the Director / Sr. Director level within Health Plan, PBM, or Delivery System environment
  • Experience in a high-growth environment is required
  • Prior experience standing up an enterprise project management office / discipline a plus
  • Professional with proven track record of delivering on-time, on-budget and achieving results
  • Executive presence, strong verbal and written communication skills
  • Strong data analysis and problem-solving skills

Key Skills/Competencies:

  • The ability to communicate an engaging vision for the enterprise as a whole
  • The inclination to seek and analyze data from a variety of sources to support decisions and to align others with Navitus' overall strategy
  • An entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the Health Plan or PBM industry
  • The ability to effectively balance the desire/need for broad change with an understanding of how much change the organization is capable of handling, to create realistic goals and implementation plans that are achievable and successful
  • The ability to set clear and challenging goals while committing the organization to improved performance; tenacious and accountable in driving results
  • Comfortable with ambiguity and uncertainly; the ability to adapt nimbly and lead others through complex situations
  • Brings an intuitive sense based on diverse experience to identify issues early and a practical and realistic view on how to deliver results and not get lost in process and guidance
  • A leader who is viewed by others as having a high degree of integrity and forethought in his/her approach to making decisions; the ability to act in a transparent and consistent manner while always taking into account what is best for the organization
  • The ability to attract and recruit top talent, delegate effectively, motivate and celebrate diversity within the team, and manage performance
  • Viewed as a strong developer of others
  • The ability to persevere in the face of challenges and exhibit a steadfast resolve and relentless commitment to higher standards
  • A leader who is self-reflective and aware of his/her own limitations; leads by example and drives the organization's performance with an attitude of continuous improvement by being open to feedback and self-improvement
  • Connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate transparently and persuasively
  • An ability to inspire trust and commitment from others through compelling influence, powerful charisma, passion in his/her beliefs, and active drive
  • Encourages others to share the spotlight and visibly celebrates and supports the success of the team
  • Creates a sense of purpose/meaning for the team that generates followership beyond his/her own personality and engages others to the greater purpose for the organization as a whole

Job Summary:

Reporting to the SVP & Chief Customer Officer, the Senior Director, Enterprise PMO (EPMO) will be a crucial leader in our corporate strategy and significant change management initiatives. They will oversee the portfolio of the company's strategic projects, including enabling the successful execution of partnership programs, driving cross-functional projects, and scaling activities in Sales, Tech Ops, Clinical Ops, Client & Member Services, and Government Programs, identifying and solving gaps in the process. This leader will ensure a smooth flow of information across the organization that provides executive management a "dashboard" to drive the company. In addition, the Senior Director, EPMO, will take the lead to identify, define, and implement scalable corporate processes that underpin the success of Navitus' growth objectives.

This leader will be responsible for evolving the Navitus EPMO capabilities into a Best of Breed operation by building foundational project management and business optimization into our scaling organization. The EPMO function will be responsible for developing an approach for operational excellence and continuous improvement, including EPMO methodologies, processes, tools, and governance required to operate and execute programs and projects successfully. This role will also be responsible for all EPMO-related functions, including actively working with management at all levels to facilitate effective cross-organizational planning, execution, and communications. This leader will be required to build relationships across the organization to ensure company-wide engagement and focus on operational excellence.

Job Responsibilities:

  • Act as "thought partner" to the Chief Customer Officer.
  • Establishes organizational processes and discipline around the management of large cross-functional initiatives, with a focus on ensuring they are clearly defined, scheduled, budgeted, resourced, and implemented in alignment with the organization's needs and key priorities.
  • Selects, engages, develops, and manages a team of project management professionals who support the needs of assigned projects.
  • Designs collaborative approaches that gains input and approval from stakeholders regarding various project goals, approaches, staffing, budget, and timing. Participates in delivery assurance reviews to ensure adherence to project management policies and procedures.
  • Secures the staffing of projects. Organizes project team members to ensure communication and understanding of deadlines, assignments and objectives. Participates in work as applicable.
  • Manages client, company and project team expectations for agreed upon project performance by obtaining and providing project metrics. Recommends changes or alternate paths based upon performance and metrics.
  • Establishes communications and change management strategies that are sensitive, timely, transparent, and effective with key stakeholders around each change initiative.
  • Provides oversight to assigned personnel for projects, assigning tasks and providing direction on timeliness and completion of project objectives. Addresses performance issues within prescribed guidelines. Provides performance input upon completion of project.
  • Maintain positive communications and rapport throughout the organization.
  • Other related duties as assigned/required.

Keywords: Navitus, Appleton , Senior Director, Enterprise PMO (EPMO), Other , Appleton, Wisconsin

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