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Customer Care Associate

Company: Concentrix
Location: Appleton
Posted on: June 6, 2021

Job Description:

Job Title: Customer Service Representative Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities These Customer Service Support roles are not your typical call-center positions In this role, you'll perform back-end sales support online and via email that keeps our clients' sales engine running. Gathering detailed, specific information via email correspondence about customer sales quoting cases, our growing Team helps customers obtain the service they desire to keep their businesses working successfully. At Concentrix, we offer many benefits including paid training, competitive wages, greater career potential and much more As a Customer Support Associate at Concentrix, you'll provide exceptional service to customers and our clients by providing back office support services including compiling customer sales quoting information, email correspondence, data entry and analysis, processing and researching customer sales quotes. Strong computer skills, including MS Excel and multitasking skills are necessary for this role. Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance May offer additional products and/or services Track, document and retrieve information in call tracking database May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile Hours of operation, must be willing and flexible to work during the followingMonday-Friday 7:00am-7:00pm Saturday: Rotating Saturday's approx. 3 per quarter 9:00am-7:00pm Extended coverage 4 Saturday's per quarter: 7:00am-2:00am High school diploma/GED required with three to six months of relevant experience preferred (customer service/clerical/administrative) Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge, including MS Excel Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Flexibility in accepting schedule changes as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an EEO/AA/M/F/Vet/Disability Employer msja #wah Location: USA, Appleton, WI Language Requirements: Time Type: Full time Mission: We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture. About Concentrix: We're a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities Company Overview: In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we're disrupting the market by being absolutely obsessed with making our clients' businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too... in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world's best brands. Concentrix. A passionate company powered by passionate people. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Keywords: Concentrix, Appleton , Customer Care Associate, Other , Appleton, Wisconsin

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