Senior Specialist, Customer Service Support/Master Data

Company: VF Corporation
Location: Appleton
Posted on: June 4, 2021

Job Description:

Job Ad

VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans, The North Face, Timberland, and Dickies . Founded in 1899, VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. We're committed to delivering innovative products to consumers and creating long-term value for our customers and shareholders.

We are a purpose-led company that seeks not only to succeed in business, but also to leverage our success and resources to make the world better. Through our brands and nearly 55,000 associates around the world, we power movements of sustainable and active lifestyles for the betterment of people and our planet. We are movement makers. It's who we are and have always been.

Powerful brands that are fueled by insights and innovation put us at the heart of our consumers' lives. Many of our brands lead their respective categories, and some have risen to iconic status.

While our company and brands are diverse, we work together within a One VF culture to capitalize on our greatest opportunities for long-term performance. Across our company, a collaborative, global mindset differentiates our products and the unique experiences we provide to our consumers. It all adds up to a lasting competitive advantage built on harnessing the power of our differences to achieve great things together, all while positively impacting the lives of hundreds of millions of people and the world.

Senior Specialist, Customer Service Support/Master Data: Become the Newest Member of the VF Family

As part of VF Outdoor Coalition's Business Systems team, this position is responsible for providing excellent customer service to internal and external customers through demonstrated commitment to quality. This role is responsible for the multiple aspects of the Customer Service Department.

How You Will Make a Difference:

• Accurately and efficiently enter incoming order data by setting up new accounts, and performing pricing program maintenance and customer data maintenance
• Audit and enter sales representative information and pricing program data
• Receive, reconcile, and distribute incoming faxes
• Assist with Customer Service Department paperwork and order entry as needed
• Complete all department filing, copying, and faxing as necessary
• Contribute to team effort by accomplishing related results as needed

Skills for Success:

Years of Related Professional Experience: Minimum of five years of experience preferred

Educational/ Position Requirements:

• High school diploma or equivalent education; Associate's degree preferred
• Excellent PC skills (Word, Excel, Internet); SAP experience
• Proven 10 key and typing skills
• Working knowledge of systems and PC databases and Microsoft Office software
• Ability to handle multiple projects and meet deadlines
• Problem Solving skills
• Excellent organizational skills
• Must be able to manage multiple projects in a dynamic environment
• Ability to work under pressure
• Ability to prioritize and meet deadlines
• Stamina able to be maintained to manage a work level that may exceed 40 hours per week
• Must possess good judgement and ability to problem solve
• High energy level and positive outlook
• Ability to work independently and/or as a team to achieve goals committed to quality and service

Why should you work at VF?

• Discounts on all VF products
• Casual work environment
• Tuition reimbursement
• Paid volunteer time
• Paid parental leave
• Adoption and Fertility assistance
• Back-up child and elder care

Special Physical and/or Mental Requirements:

• May require extensive sitting and use of keyboard/computer with a use of a phone headset
• May require overtime as needed to meet demand/schedule.
• Must meet departmental attendance and punctuality requirements.

Keywords: VF Corporation, Appleton , Senior Specialist, Customer Service Support/Master Data, Other , Appleton, Wisconsin