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Events Team Member - Community First Champion Center Fox Cities

Company: SFA|SFM
Location: Appleton
Posted on: May 3, 2021

Job Description:

EVENTS TEAM MEMBER

Sports Facilities Management, LLC- Community First Champion Center Fox Cities

LOCATION: Grand Chute, WI

DEPARTMENT: OPERATIONS

REPORTS TO: DIRECTOR OF OPERATIONS

STATUS: PART-TIME

ABOUT THE COMPANY:

Sports Facilities Management, LLC ("SFM") is emerging as the global leader in youth and adult sport, fitness, leisure and entertainment management (www.sportadvisory.com). SFM manages the day-to-day operations of world-class, community-focused sports and recreation centers, sports tourism and event-focused destinations, and sports and entertainment complexes with the mission to "improve the health and economic vitality of the communities we serve". SFM affiliated facilities hosted more than 20 million visits last year. Sports Facilities Advisory, LLC ("SFA") is the leading resource for those seeking to plan, fund, manage, and optimize sports, recreation, event and entertainment centers.

The Community First Champion Center, located in Grand Chute, WI, is a state-of-the-art, elite sports facility in the Midwest. The facility hosts practices, tournaments and league play for multiple sports including basketball, volleyball, hockey and figure skating. The facility is located just minutes from downtown Appleton and other Fox Cities communities that boast one-of-a-kind shopping and family entertainment. Community First Champion Center is the premier destination for sporting events with first-class amenities such as locker rooms, pro shop, concessions and meeting rooms.

POSITION SUMMARY

We are seeking Events Team Members to join our team and provide excellent guest service to all players and guests of the Community First Champion Center.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

Guest Services

  • Event ticket and wristband concessions
  • Greet guests and provide information and wayfinding as needed
  • Provide courteous and friendly first-in-class service to all guests
  • Register guests for leagues, camps, clinics, drop-ins, etc.
  • Be knowledgeable about facility programs (format, pricing, meeting dates/times)
  • Resolve all guest concerns and complaints and/or direct to appropriate Manager
  • Know and enforce the facility's policies and procedures
  • Record and file waivers and event information
  • Record event scores (tournaments/leagues) and print game sheets on a daily basis
  • Maintain confidentiality with guest and Team Member information
  • Complete special projects, daily assignments and other duties as directed by management

MINIMUM QUALIFICATIONS:

  • Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
  • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
  • Must work well with others
  • Must take personal initiative for the betterment of the team and venue
  • Commitment to the safety and well-being of others
  • Customer service and cash handling experience preferred or quick study

WORKING CONDITIONS AND PHYSICAL DEMANDS

  • Must be able to lift 40 pounds waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
  • Will be required to operate a computer
  • Facility has intermittent noise

PREFERRED

  • Have a basic understanding of sports

Keywords: SFA|SFM, Appleton , Events Team Member - Community First Champion Center Fox Cities, Other , Appleton, Wisconsin

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