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Hampton Inn Front Desk/Shuttle Driver Part Time

Company: Aileron Management
Location: Appleton
Posted on: May 3, 2021

Job Description:

The Hampton Inn Appleton Fox River Mall Area is looking for a part-time, Front Desk Attendant/Shuttle Driver to join their dynamic team. This position will also assist in other areas of the hotel. Must be available to work night, weekends and holidays.Discover a new career at the newly renovated Hampton Inn Appleton-Fox River Mall Area. Our Appleton hotel is located 2 miles from the Appleton International Airport, just off of Interstate 41. About usThe Hampton Inn is managed by Aileron Management. We've built a vibrant culture where associates feel empowered and fulfilled, ready to enrich others and be enriched. When you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!The JobThe Front Desk Attendant is responsible for greeting guests and managing all aspects of their accommodation while providing excellent customer service.Job Duties Include:Greet and interact with guests in a warm, friendly and professional manner.Use computer system to make reservations, check-in and check-out hotel guests, and process payments.Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.Transport guests safely to and from designated and approved locations using official hotel vehicles.Operate hotel vehicles in a safe manner and in accordance with established laws.Read, track and comply with guest transportation schedules.Properly maintain and clean hotel vehicles.Provide prompt and courteous bell service by handling hotel guests' luggage.Respond to guests' inquiries about the hotel, and local area services and attractions providing accurate information.Listen attentively to guests and assists in resolving issues or concerns.Ensure shuttle van complies with safety and security protocol.Clean and maintain entrances to ensure they are free of debris to present a clean and attractive facility to our guests.Provide assistance to other crew members and departments to contribute to the best overall performance of the department and hotel.Required Skills & ExperienceMust be at least 21 years of age.Must have an acceptable driving record.Hotel experience preferred.Customer service experience preferred.Must be able to work weekend, night, and holiday shifts.Benefits401(k) Retirement Plan with company matchDouble-time for working on company designated holidaysHilton employee Team Member Travel Program including up to 30 room nights per year from $35-$75 per night and 50% off at hotel operated restaurants

Keywords: Aileron Management, Appleton , Hampton Inn Front Desk/Shuttle Driver Part Time, Other , Appleton, Wisconsin

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