Help Desk

Company: Apex Systems
Location: Appleton
Posted on: February 20, 2021

Job Description:

Description: Register and classify received incidents and to undertake an immediate effort to restore failed IT Service as quickly as possible. If no solution can be achieved more senior support will be brought in to assist. Process Known requests and ensure customer. Provide Guidance to junior team members. Ensures technology readiness for business needs. The IT Support Specialist is responsible for assisting in providing first on-call support for supported software applications to meet business needs. In addition, when not fully occupied with on-call support, the IT Support Specialist will assist with validation, maintenance and project work for supported systems. The IT Support Specialist performs troubleshooting, resolution and documentation tasks when issues arise with supported systems. May lead or participate in specific ITIL roles and processes. Job Duties and Responsibilities ---Troubleshoot business-critical applications ---Support mobile and desktop phones ---Understand and apply standard operating procedures to meet the business needs and requirements ---Maintains appropriate time to resolution for tickets ---Log or record support tickets with appropriate priority ---Install software and/or computer peripherals for users ---Improve customer service, value, and satisfaction ---Performs other duties as assigned. Required Job Qualifications Required: ---Associate degree or equivalent experience in computer science, business, mathematics or related field ---Typically less than 2 years of applicable experience Preferred: ---Bachelor's degree or equivalent experience in computer science, business, mathematics or related field. ---Must understand installation, configuration, and troubleshooting processes for software, hardware, and networking equipment ---1+ years of experience in technology related field Other Critical Factors Skills: ---Interpersonal skills: such as communication skills, active listening, and customer-care ---Understanding of support tools, techniques, and how technology is used to provide IT services ---Diagnosis skills of technical issues ---Ability to build rapport with customers ---Strong motivation to learn new IT skills ---Ability to multi-task and adapt to changes quickly ---Customer Service SkillsEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice

Keywords: Apex Systems, Appleton , Help Desk, Other , Appleton, Wisconsin