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Front Desk Lead

Company: RLH Corporation
Location: Appleton
Posted on: February 16, 2020

Job Description:

Company Description

Red Lion Hotels Corporation, established in 1959, is an international hospitality company primarily engaged in the franchising, management and ownership of upscale, midscale and economy hotels under the Hotel RL, Red Lion Hotels, Red Lion Inn & Suites, GuestHouse, Settle Inn, Vantage Hotels, Americas Best Value Inn, Canadas Best Value Inn, Lexington by Vantage, America's Best Inns and Suites; Country Hearth Inns; Jameson Inns; Signature Inn and 3 Palms Hotels and Resorts brands. The company also owns and operates an entertainment and event ticket distribution business under the brand name TicketsWest. For more information, please visit the company's website at www.rlhco.com.

Social Media:

  • www.Facebook.com/RedLionHotels
  • www.Twitter.com/RedLionHotels
  • www.Instagram.com/RedLionHotels
  • www.LinkedIn.com/company/red-lion-hotels

    Job Description

    Provide timely and professional check-in/check-out services in accordance with established scripting and standards

    DUTIES & RESPONSIBILITIES:
    • Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
    • Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
    • Up-sell rooms where possible to maximize hotel revenue.
    • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all changes, completing cashier or other reports, preparing deposit and counting/securing assigned bank.
    • Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.
    • Promote hotel services, facilities and outlets; provide guests with information such as local attractions and direction to increase guest satisfaction.
    • Complete opening and closing shift duties, and communicate any outstanding guests requests or issues to management that may require additional monitoring or follow-up.
    • Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines
    • Promote teamwork and quality service through daily communication and coordination with other departments.
    • Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.

      Qualifications

      High School diploma or equivalent, plus one year front office/guest relations experience including some supervisory training/experience. Some college preferred.

      This job requires ability to perform the following:
      • Frequently standing up behind the desk and front office areas.
      • Carrying or lifting items weighing up to 50 pounds
      • Handling objects, products and computer equipment
      • Use a keyboard to operate various property management and reservations systems, etc.
        Other:
        • Communication skills are utilized a significant amount of time when interacting with guests and employees
        • Reading and writing abilities are utilized often
        • Basic math skills are used frequently
        • Problems solving, reasoning, motivating and training abilities are often used.
        • May be required to work nights, weekends and/or holidays

          Additional Information

          Full Benefit Package Including: Medical, Dental, Life, Short-Term Disability, Vision, Vacation, Paid Personal Days, Employee Meal Program, Flexible Scheduling, and 401K.

Keywords: RLH Corporation, Appleton , Front Desk Lead, Other , Appleton, Wisconsin

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