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Parts & Service Coordinator

Company: Dedicated Fleet Services
Location: Appleton
Posted on: December 4, 2019

Job Description:

service parts trucks dealer Dedicated Fleet Services, located in Appleton, WI, is seeking an individual for an Parts and Service Coordinator position. This position is ideal for someone who has the ability to work well in a fast paced environment, has great customer service, possesses product knowledge and detail oriented. Excellent benefits offered. CSM values their employees and strives to offer opportunities for professional growth. Responsibilities: Order heavy-duty and light-duty truck parts Create a positive initial contact with parts and service customers Insure that all parts and service phone calls/emails are handled professionally and expediently Efficiently manages parts distribution to assist with shop flow and customer needs Perform all required tasks in accordance with company Standard Operating Procedures Maintain thorough knowledge of all products and services provided Primary Duties: Coordinate parts distribution to the service department and parts sales to customers Discuss service issues with customer and create an accurate description of customers service problems and requests Maintain communication with customer as necessary Develops and maintains full working knowledge of all company systems, procedures, and policies Maintains parts-related correspondence Successfully completes training courses as assigned Keeps up to date on new products Qualifications: High School Diploma required; Associates degree preferred Computer, mathematical and customer service skills Ability to maintain professionalism when multitasking within a fast paced work environment Ability to maintain high-quality customer service when handling difficult customers in a variety of situations Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis Ability to work in a dealership environment to include 8-12 hour days with frequent exposure to weather elements Ability to demonstrate product knowledge to assist with purchase decisions Must be highly organized, detail-oriented, and results-driven APPLY NOW

Keywords: Dedicated Fleet Services, Appleton , Parts & Service Coordinator, Other , Appleton, Wisconsin

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