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Technical Advisor II

Company: Voith Paper
Location: Appleton
Posted on: October 11, 2019

Job Description:

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, the Voith Group sets standards in the markets of energy, oil & gas, paper, raw materials and transport & automotive. Founded in 1867, the company today has more than 19,000 employees, sales of 4.2 billion and locations in over 60 countries worldwide and is thus one of the largest family-owned companies in Europe.

For the Voith Paper, Technical Support Quoting FES, PM, AUT department, we are looking for:

Technical Advisor II
Appleton, WI

Summary The Technical Sales Support (TSS) person is a member of the Technical Sales Support department, working under the direction of the TSS Manager. The TSS group is responsible for supporting the Paper Machine/Fiber Systems Spare Parts Sales (CSS) Department. The TSS responsibilities include reviewing requests from customers through the CSS (Customer Service Specialist) group for spare parts quotations and/or orders for paper machine or fiber systems sections, identifying the proper documentation, creating a current cost and delivery to procure or manufacture the parts, and create a current part in SAP or work with the Material Master Group to have the SAP numbers created.


* Identify spare parts for customer requests using Voith s documentation and legacy databases.

* Determine the best source for purchased and manufactured parts using local and international suppliers as well as VPAW manufacturing.

* Estimate spare part costs to achieve quick quote turnaround.

* Reading and interpreting manufacturing drawings and bills of material

* Search SAP and AS400 for spare parts history

* Provide verbal and written technical support for customers, vendors, and Voith manufacturing and quality control departments.

* Provide technical support for the Supply Chain (Purchasing) group.

* Create SAP part numbers, and create bills of materials for assemblies and weldments.

* Create marked up drawings for customers to assist with proper identification of requested parts.

* Identify domestic equivelents for foreign materials

* Clarify drawing translations and confirm approval drawing requests.

* Procure drawings to assist service department on occasion.

* Travel to customer locations on an extremely limited basis to provide technical support or clarify parts request.


* Proven written and verbal communication skills for internal and external customers.

* Competency in Microsoft Office including Outlook, Word, and Excel.

* Proficiency in general machinery or heavy equipment layouts

* Ability to learn and utilize SAP and AS400 BPCS systems and other legacy documentation programs.

* Organizational skills and ability to work toward deadlines

* Basic understanding of paper mill processes and equipment

* Ability to operate independent of daily direction.

Physical Demands -

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.












Use hands to finger, handle, & feel


Reach with hands & arms


Stoop, kneel, crouch










Talk or hear


Look at a computer screen


Lift up to 10 lbs


Lift up to 25 lbs


Lift up to 50 lbs


Lift up to 100 lbs


* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Voith Paper is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.


Voith Paper Fabric & Roll Systems is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.

Keywords: Voith Paper, Appleton , Technical Advisor II, IT / Software / Systems , Appleton, Wisconsin

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