Technical Services Representative
Company: Pro Staff
Posted on: January 15, 2022
Pro Staff in Appleton has teamed with a leading manufacturer to
fill a position as a Technical Service Representative for a local
Optimal candidates will meet the qualifications listed below as
well as having a history of being reliable and accountable in
This position is primarily responsible for field installation and
maintenance of equipment for new and existing customers. - -The job
involves representing company to the customer and assuring customer
satisfaction through proper equipment set-up, operator and
maintenance training and on-going service calls. - - -Position will
also be called upon to perform in-house check-out of finished
machinery prior to shipping, final inspection of machinery, and
sales support when technical representation is required. -
-Geographic area of responsibility is worldwide.
An Associate's Degree in Electro-Mechanical Technology or
equivalent experience or training in engineering, sales or
technical service. - -An extensive working knowledge of electrical
systems and electrical trouble-shooting experience. - -A sound
mechanical aptitude. - -Ability to apply his/her electrical and
mechanical knowledge to sufficiently understand, explain and modify
the total functions, limitations or adaptations of CMD equipment. -
-Familiarity with a 24-hour-per-day manufacturing process,
preferably in the plastics or paper industry. - -Must have
professional appearance and a pleasant personality. - -Ability to
work under stressful conditions including interruptions, heavy
information flow and changes in job task priority. - -Ability to
think creatively and innovatively. - -Willingness to travel
globally with extended visits of two-to-three weeks possible. -
-Ability to work harmoniously with fellow employees, customers, and
1) - - - - - -Responsible for supervising equipment installation
and start-up in customer plants. - - -Develops and implements a
customer training program sufficient to assure continued production
and customer satisfaction after field technician leaves customer
site. - -Will be called upon to make routine service trips to
customer facilities at request of supervisor. - -Keeps detailed
notes from service trips and distributes trip reports to
2) - - - - - -Travels to customer facilities globally, to
troubleshoot equipment problems. - -Utilizes analytical skills to
determine causes of failures and malfunctions. - -Recommends and
implements corrective actions.
3) - - - - - -When not traveling, provides technical phone support
to - customers during business hours. - -Documents customer phone
activity in - ERP system. - -Follows up with customers to verify
resolution of problems. - -Provides 24-hour technical assistance to
customers, through after hours support function.
4) - - - - - -Performs check-out of equipment prior to shipping. -
-Objective is to verify that machinery will run product to
customers' specifications, prior to being shipped.
5) - - - - - -When not traveling, facilitates the sales effort when
technical assistance is required, (e.g., in-house machinery
demonstrations). - -Will also perform the assembly of new products,
as required. - -Assists with equipment operation at national and
international trade shows.
6) - - - - - -Assists with R&D and other special projects as
required. - -Provides technical advice and assistance to other
7) - - - - - -Must be totally proficient with equipment operation
including programs, troubleshooting, maintenance, film processing
8) - - - - - -Responsible for training new service technicians.
9) - - - - - -Visibly supports "lean" and other process improvement
activities. - -Participates in rapid improvement events. - -Applies
continuous improvement practices to one's job. - -Supports
transition activities, as required. - -Maintains an open mind
throughout the change process. - -Works with others to continuously
fuel improvement throughout the Company.
10) - -Contributes to companies core competencies of Market
Intelligence and Product Development by gathering and reporting all
relevant information. - -This includes: - -customer
needs/wants/activities; and competitive information.
11) - -Responsible for own safety. - -Practices only safe work
habits and ensures all safety rules are followed. Responsible to
keep area clean and organized to ensure safe working
12) - -Performs other appropriate duties as required or requested
PRINCIPLE WORKING RELATIONSHIPS:
A) - - - - - - - -VP OF SALES AND MARKETING: - -Several of the
tasks described are integral to the sales and marketing effort. -
-It is very important that an on-going dialogue is established with
this position and members of the sales and marketing team.
B) - - - - - - - -ENGINEERING & PRODUCT DEVELOPMENT DEPARTMENTS: -
-The Technical Service Rep plays a vital role in the design and
modification of - product lines. - -He/She must effectively
communicate to this department all information learned.
Interacts with all other departments. - -Works as a team player and
cooperates with co-workers to get the job done.
(The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. - Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. - The phrases "occasionally," "regularly," and
"frequently" correspond to the following definitions: -
"Occasionally" means up to 1/3 of working time, "regularly" means
between 1/3 and 2/3 of working time, and "frequently" means 2/3 and
more working time.)
While performing the duties and responsibilities of this position,
the employee is frequently required to stand and walk. - The
incumbent will occasionally sit, and will occasionally talk and
listen and use hands to finger, handle or touch. - Specific vision
requirements for this position include close vision and the ability
to adjust focus. During the performance of his/her duties, the
employee will occasionally lift up to 50 pounds.
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. - -Reasonable accommodations may
be made to enable individuals with disabilities to perform the
While performing the duties of this job, the employee is
occasionally exposed to fumes or airborne particles. - -The noise
level in the work environment is usually moderate.
About Pro Staff
Pro Staff is committed to providing equal employment opportunity
for all persons regardless of race, color, religion (including
religious dress and grooming practices), sex, sexual orientation,
gender, gender identity, gender expression, age, marital status,
national origin, ancestry, citizenship status, pregnancy, medical
condition, genetic information, mental and physical disability,
political affiliation, union membership, status as a parent,
military or veteran status or other non-merit based factors. We
will provide reasonable accommodations throughout the application,
interviewing and employment process. If you require a reasonable
accommodation, contact us. Pro Staff is an E-Verify employer. This
policy is applicable to all phases of the employment relationship,
including hiring, transfers, promotions, training, terminations,
working conditions, compensation, benefits, and other terms and
conditions of employment.
All employees are directed to familiarize themselves with this
policy and to act in accordance with it. All decisions with respect
to employment matters and other phases of employer-temporary
employee relationships will be in keeping with this policy and in
accordance with all applicable laws and regulations.
Keywords: Pro Staff, Appleton , Technical Services Representative, IT / Software / Systems , Appleton, Wisconsin
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