Retail Jewelry Lead, Full Time: Fox River Mall
Posted on: November 11, 2019
Job Overview: ?? The Jewelry Lead???s major responsibility is to
drive sales in the total Jewelry/Watch business. Additionally,
the??Lead is responsible for maximizing sales and profits through
the development of a quality sales organization and appropriate
merchandise content within an area of the store. The??Lead is also
responsible for fulfillment and performing other duties as
necessary, including new receipts, merchandising, markdowns, and
signing. Store sales volume will determine degree of selling
responsibility. ?? Macy???s uses a scheduling plan that allows our
associates to participate in the creation of their work schedules
by managing availability and identifying preferences. Additionally,
during key events and peak selling times, Macy???s may offer
additional shifts to our associates, which they may??pick up using
the self-scheduling tool.?? Details on Macy's schedule options are
available during the interview process. ?? Essential Functions: ??
??? Be proficient in POS and MPOS systems including Search and
Send, My Client, and More@ Macy???s tablet app ??? Be proactive
assisting customers who are using devices to shop and compare,
whether Macy???s devices or their own ??? Assist customers in all
aspects of total store fulfillment and have the ability to satisfy
the needs of our digital and physical customers by making
appropriate partnerships when necessary ??? Motivate associates to
maximize company programs by reinforcing the benefits including but
not limited to Worry No More & Star ?? Rewards. Provide an
exceptional customer experience by ensuring the customer is always
the priority ??? Drive Pre-sell results through daily communication
and recognition ??? Ensure merchandising process goes smoothly and
recover department to floor readiness standards ??? Maintain a
consistent, high level of customer service within the jewelry
complex. Consistently provide feedback on associate MAGIC behaviors
to their direct supervisor. ??? Use computer system to monitor
sales results for the Jewelry complex and maintain awareness of the
area???s business ??? Ensure all Jewelry procedures, policies,
standards, and Fine Jewelry Operations are understood and followed
by associates ??? Manage the tools used to create professional
selling standards, including My Client, product knowledge material,
selling techniques, and point of sale system. ??? Maintain
acceptable presentation standards on the selling floor through
proper utilization of visual displays and merchandise content ???
Manage adherence to Merchandise Availability Protection Standards
(MAP) and maintain a high level of associate awareness regarding
shortage ??? Support the execution of physical inventory process
for Jewelry ??? Execute sale set-ups, stock put away, fill-in,
signing, and markdowns in a timely manner ??? Be knowledgeable of
POS policies and procedures and be able to train and coach
associates on the POS functions ??? Review advertising calendar and
maintain floor presentation to maximize sales opportunities ???
Build enthusiasm and awareness of promotional events amongst
selling staff ??? Recruit, motivate, and develop new and incumbent
associates on company policies and procedures, product knowledge.
??? Review business driving opportunities with management and
coordinate implementation within area. ??? Communicate information
from buyers, vendors, and planners on product knowledge and
merchandise presentation to the selling team build awareness of
customer requests regarding merchandise mix. ??? Maintain contact
with all levels of management at the store and district level to
obtain direction and support. ??? Partner with Store & District
Staffing resources on necessary schedule edits to maximize results.
??? Adhere to Asset Protection and inventory control and compliance
procedures ??? Maintain department recovery standards; including
fitting room go backs to standard, if applicable. ??? Establish
high level of shortage awareness and effectiveness; ensure that all
policies and procedures are implemented. ??? Perform these
functions in an efficient manner, as directed by the supervisor.
??? Demonstrate regular, dependable attendance and punctuality. ??
Qualifications: ?? Education/Experience: ?? ??? High School Diploma
or equivalent required.?? ??? Minimum of one to five years of
experience in retail sales is required. ?? Communication Skills: ??
??? Effective written and verbal skills, ability to interpret
instructional documents such as safety rules, operating and
maintenance instructions and procedure manuals. ?? Mathematical
Skills: ?? ??? Basic math functions such as addition, subtraction,
multiplication, and division. ??? Able to use a calculator. ??
Reasoning Ability: ?? ??? Self-starter, able to work independently
and as part of a team and must have good time management skills. ??
Physical Demands: ?? ??? This position involves constant moving and
standing.?? Involves standing for at least two consecutive hours.??
Involves lifting at least 30 lbs.?? May occasionally involve
reaching, stooping, kneeling, crouching, and climbing ladders.??
May involve reaching above eye level. Involves close vision, color
vision, depth perception, and focus adjustment. ?? Other Skills: ??
??? Superior organizational and time management skills.?? ??? Able
to delegate tasks. ??? Ability to collaborate and function as a
member of a team.?? ??? Must possess a strong sense of urgency. ???
Should be comfortable with the use of computers and frequent use of
RF equipment. ?? Work Hours: ?? ??? Flexible with scheduling and
available to work retail hours, which may include day, evening,
weekends, and/or holidays based on department and store/company
needs. ?? ?? This job description is not all inclusive. Macy???s
Inc. reserves the right to amend this job description at any time.
Macy's Inc. is an Equal Opportunity Employer, committed to a
diverse and inclusive work environment.
Keywords: Macy's, Appleton , Retail Jewelry Lead, Full Time: Fox River Mall, Hospitality & Tourism , Appleton, Wisconsin
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