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Customer Service Rep-Transit and Storage

Company: Valley Cooperative Association
Location: Appleton
Posted on: January 16, 2022

Job Description:

Valley Cold Transit & Storage is the service provider of choice for superior transportation and warehousing of frozen, refrigerated, or ambient products because we believe that food safety and our customers needs come first.

One of our core values is to be customer focused by providing innovative and reliable solutions. We don't believe that the transaction ends when the freight is moved or stored. We do believe in building collaborative partnerships to build long-term and mutually beneficial programs to drive efficiencies.

Accurate and detailed oriented customer service skills required to work in a fast pace transportation and warehouse environment. Daily duties of order entry, use of Microsoft Outlook and Excel, and assisting customers and drivers on the phone or via email.

Essential Job Functions:

  • Carrier/Customer Calls/Email
  • Orders
    • Confirm order with customer, enter details on spreadsheet, file open orders, enter order in AFS/S2K
    • Orders/ Scheduling
      • Schedule pickup and delivery appointments;
      • Releases
        • Match up out-going invoices to paperwork and bills of lading
        • Reports
          • Run and view reports prior to sending to customer
            • Adjustment, Hold, Shrinkage, Replenishments, etc.
              Valley Cooperative Association offers a competitive benefit package which includes:

              Health, Dental, and vision insurance, Health Savings accounts with company contributions, life insurance, 401k with company match, profit sharing, Short and Long term disability, PTO and paid holidays, onsite fitness center.

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Keywords: Valley Cooperative Association, Appleton , Customer Service Rep-Transit and Storage, Hospitality & Tourism , Appleton, Wisconsin

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