AppletonRecruiter Since 2001
the smart solution for Appleton jobs

Guest Services Clerk

Company: Festival Foods
Location: Appleton
Posted on: October 17, 2020

Job Description:

Job Title: Guest Services ClerkFLSA Status: HourlyReports To: Guest Services ManagerUnder the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that help them in making purchasing decisions and resolve any complaints.Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; you'll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length!ESSENTIAL DUTIES AND RESPONSIBILITIES Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptlyResponds to guest inquiries regarding offers, promotions, and eventsAdopts the guidelines established by Festival to resolve the complaints from guestAccurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registersDistributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being metRecords details of comments, inquiries, complaints, and actions takenProvides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activityPerforms guest verifications, processing orders, applications, forms, and requestsHands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket salesDirects unresolved issues and requests to the appropriate designated resourceContributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest servicePerforms other duties as assignedEnsures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pmRegular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available daysAbility to process information/merchandise through register systemAbility to communicate with associates and guestsAbility to read, count, and write accuratelyAbility to operate all equipment necessary to perform the jobKnowledge of wide range of goods and services of FestivalAbility to deal with multiple projects simultaneouslyStrong communication, interpersonal, and guest service skillsShould have sound practical judgment of prioritiesInterest in helping and working with guestsPHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipmentPhysical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above Ability to work varied hours/days, including nights, weekends, and holidays, as neededWORK SCHEDULEThe Guest Services Clerk is an hourly position that may be part-time or full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual's availability.Festival Foods serves guests in over30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our 'Boomerang Principle'--empowering our associates to make decisions and take actions that will 'Bring the Customer Back'. We are proud to be a family and employee-owned company.At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.Front End

Keywords: Festival Foods, Appleton , Guest Services Clerk, Hospitality & Tourism , Appleton, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Delivery Driver / Courier
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Oshkosh
Posted on: 10/27/2020

EatStreet Delivery Driver - Earn $23+ per hour
Description: To fulfill our mission of hooking up people's hunger, we need motivated and enthusiastic individuals to join the EatStreet Delivery team br Perks: ul li 10 per hour guarantee and well-performing (more...)
Company: EatStreet
Location: Madison
Posted on: 10/29/2020

Customer Service/Sales
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates (more...)
Company: The Home Depot
Location: Sheboygan
Posted on: 10/29/2020


The Home Depot: Customer Service Associate
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: The Home Depot
Location: Madison
Posted on: 10/27/2020

Line Cooks
Description: This job was posted on October 22 and will be accepting applications through November 6. br br Red Robin is taking extra measures to keep our Team Members safe during this time. br br We have (more...)
Company: Red Robin Gourmet Burgers and Brews
Location: Appleton
Posted on: 10/27/2020

Retail Sales Leader - Lodge
Description: DescriptionWe are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: Dick's Sporting Goods
Location: Appleton
Posted on: 10/29/2020

Customer Service Associate
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates (more...)
Company: The Home Depot
Location: Sheboygan
Posted on: 10/29/2020

Class A Delivery Driver and 5000 Hiring Bonus
Description: br br br Class A Delivery Driver - 5K Hiring Bonus br br br Class A CDL drivers efficiently deliver the right product to customer accounts in a courteous, professional, compliant, safe (more...)
Company: Reinhart Foodservice
Location: Madison
Posted on: 10/29/2020

Restaurant Assistant General Manager -Eastside
Description: Job DescriptionABOUT YOU You're looking for a fun, exciting, yet challenging opportunity in restaurant management. You want a sharp team and a bright future with a growing company. You are an innovator (more...)
Company: Noodles And Company
Location: Madison
Posted on: 10/27/2020

Driver Role - Domino's Pizza Delivery Driver - Driver earn up to $22/per hour with tips
Description: GROWTH OPPORTUNITIES AROUND EVERY CORNER, COME GROW WITH US ABOUT THE JOB br Do you know why Domino's Pizza hires so many drivers Well, aside from the fact that our delicious pizza is the perfect (more...)
Company: Domino's
Location: Appleton
Posted on: 10/29/2020

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Appleton RSS job feeds