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Supervisor-Customer Service Operations

Company: Spectrum
Location: Appleton
Posted on: September 12, 2020

Job Description:

Join Spectrum's #1 performing site for Video Repair in the nation as we have an exciting opportunity with our leadership team! We are seeking a motivated Supervisor with experience coaching and developing a team of representatives in a fast-paced, dynamic call center environment. You will be responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success including all activities that contribute to ensuring customers receive effortless and world class service. Join an innovative company growing throughout the country! We provide the best benefits in the Fox Valley which includes free home cable services (HBO/premium channels), DVR, home internet/home phone, comprehensive health/dental/vision insurance, 401(k), onsite fitness center and many other perks so APPLY TODAY!

MAJOR DUTIES AND RESPONSIBILITIESEffectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skillsMonitor individual and team performance to ensure performance and quality standards are met or exceededEnsure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coachingHandle department personnel issues including performance reviews, counseling and progressive disciplinary actions Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development
Collaborate with leadership on projects to work on proactive measures to increase performance
Performs other duties as requested by leadershipREQUIRED QUALIFICATIONSSkills / Abilities and KnowledgeAbility to hire, evaluate, coach and counsel direct reports regularly in the performance of their dutiesAbility to prioritize and organize effectivelyAbility to supervise and motivate othersAbility to use personal computer and software applications (i.e. word processing, spreadsheets, etc.)Experience with customer relations, communications and sales skillsEducationHigh School diploma with some college course work in business or related field; or equivalent experienceRelated Work Experience 2+ years Lead/Supervisor experience (preferably of a team of 15 or more people)
4+ years call center experience preferred WORKING CONDITIONSOffice environmentExposure to moderate noise level Associated topics: customer care manager, customer service team manager, director, expertise, guide, guidance, lead, review, team manager, telephone

Keywords: Spectrum, Appleton , Supervisor-Customer Service Operations, Hospitality & Tourism , Appleton, Wisconsin

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