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Customer Service Specialist / Operations

Company: NATURAL HEALTHY CONCEPTS LLC
Location: Appleton
Posted on: December 4, 2019

Job Description:

JOB REQUIREMENTS: Your Day-to-Day: Serves as the second level of customer support, acting as a liaison between customers, the company, manufacturers and delivery services by: Assisting with customer concerns, order management, error resolution, account and product questions, billing, cancellations, and other inquiries. Assisting in fraud prevention by reviewing order activity and performing investigative checks. Corresponding with customers, vendors, and internal associates over the phone and via email. Occasional scheduling of consultations with internal health coaches. Handling special order requests and follow up. Skills Required: Good verbal and written communication. Basic computer literacy: You are familiar with Microsoft Excel and/or Google Suite, and are comfortable with using Order Management software and learning to use new programs. Customer Service Skills: Your background is in Customer Service, you are quality-focused, enjoy problem-solving, listening, phone skills and are able to multi-task. Equal Opportunity/Affirmative Action Employer ***** OTHER EXPERIENCE AND QUALIFICATIONS: Education: High School Diploma or GED diploma or the equivalent number of years experience. Skills needed: Good verbal and written communication. Basic computer literacy: You're comfortable on the phone and on a computer and understand how the internet and websites work at a basic level. You are familiar with Microsoft Excel and/or Google Suite, and are comfortable with using Order Management software and learning to use new programs. Customer Service Skills: Have a background in Customer Service, are quality-focused, enjoy problem-solving, listening, phone skills and able to multi-task. Physical/Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to sit for long periods of time as well as walk and stand periodically. Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus. Ability to hear, lift and/or move up to 25 pounds using proper lifting techniques, reach above your head and below your waist, occasionally stoop, kneel, crouch, or crawl. ***** APPLICATION INSTRUCTIONS: Mail a Rsum: Attention: Human Resources Natural Healthy Concepts 310 N. Westhill Blvd Appleton, WI 54914 E-Mail a Rsum: ********************************* Fax a Rsum: ************

Keywords: NATURAL HEALTHY CONCEPTS LLC, Appleton , Customer Service Specialist / Operations, Hospitality & Tourism , Appleton, Wisconsin

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