Posted on: September 15, 2023
Provides pharmacy consulting services with empathy to patients
regarding the effective usage of medications and awareness with
drug interactions. Offers preventive and clinical healthcare
services, including immunizations, diagnostic testing, and patient
outcomes services. Responsible for ensuring the proper compounding,
dispensation, review, and verification of prescribed medications
within regulatory guidelines, company policies and procedures.
Supports the efficient workflow of the pharmacy and assists the
pharmacy manager in identifying ways to optimize pharmacy
financials, inventory management and enhance patient
Patient Experience Engages patients by greeting them and offering
assistance with products and services. Resolves patient issues in a
timely manner and answers questions to ensure a positive patient
Models and shares customer service best practices with all team
members to deliver a distinctive and joyful experience, including
interpersonal habits that show care (e.g., greeting, eye contact,
courtesy, etc.) and Walgreens service traits (e.g., demonstrating
curiosity to identify needs and proactively helping, servicing
until satisfied, championing empathy and inclusivity, etc.).
Connects with patients by anticipating needs and proactively
offering services. Supports efforts on enhancing patient experience
by increasing awareness of healthcare services offered through
Walgreens (e.g., patient consultation, medication management, drug
therapy reviews, and perform clinical, or wellness services such as
immunizations, diagnostic testing, and patient outcomes services)
thereby promoting the shift of the Walgreens pharmacy role from
transactional to interpersonal.
Participates and assists in events that reflect the unique
communities we serve as requested by Store Manager, Healthcare
Supervisor, District Manager or Pharmacy Manager.
Operations Counsels' patients and answers their questions regarding
usage of medicine, side effects, interactions, contraindications,
patient information privacy, generics, less expensive medicines,
over-the-counter products, and refers to medical provider as needed
to ensure medication is taken correctly, health needs addressed,
and satisfaction with service.
Performs pharmacist tasks including compounding, drug therapy
reviews, verification, and medication management.
Reviews, interprets, and accurately dispenses prescribed
necessitated by workload.
Ensures the pharmacy operates in accordance with regulations,
company policies and standards. Assists pharmacy manager with
establishing procedures that promotes the efficient workflow of the
pharmacy including assigning roles, coordinating activities, and
soliciting team member suggestions. Responsible for the opening and
closing of the pharmacy and shift change duties.
Ensures the use of all elements of the Good Faith Dispensing policy
in conjunction with state and federal controlled substance laws
when filling prescriptions. The Product Review/Retail Fill Process
Pharmacist is responsible for ensuring that elements of Good Faith
Maintains current knowledge of information technology associated
with pharmacy systems including workflow, prescription fulfillment,
billing, clinical documentation, training, inventory management,
and point of sale registers to provide support to patients as well
as pharmacy staff. Seeks new and better ways to further promote
Ensures the accurate processing of insurance claims to resolve
patient issues and prevent payment rejections. Follows up with
insurance companies and medical providers and participates in
Follow-up with medical providers' offices to clarify prescribed
medications, dosages, refills, interactions, and allergies to
suggest alternative medications, and answer medical provider
Performs clinical and wellness services such as immunizations,
diagnostic testing, disease state management and other healthcare
Assists and supports the pharmacy manager in analyzing performance
data including pharmacy financial, customer service, and
implementation of procedures for pharmacy asset protection and
Develops and maintains good connections with local medical
community including physicians, nurses, and other healthcare
providers. Participates in community outreach activities to promote
the pharmacy business, enhance growth opportunities, and provide
more joyful lives through better health.
Partners with centralized support for patient registration,
exception resolution, and assists with resolving patient issues. In
virtual environments, conducts virtual product review by following
specific company procedures and guidelines.
People & Performance Management Assists the Pharmacy Manager with
staff hiring and training. Reinforces the direction of Pharmacy
Manager in staff performance by coaching, and providing
constructive feedback, monitoring customer service, and fostering
team member development.
Promotes teamwork and motivates team members by establishing
expectations, monitors and recognizes progress, and fosters a
Training & Personal Development Maintains current knowledge and
required licensing/credentialing/certification as
established by federal and state regulations to provide such
Maintains current knowledge and skills related to pharmacy and
healthcare by reading pharmacy related journals, company
publications, and communications. Maintains awareness of
developments in retail and management and pursues best practices
that would enhance performance.
Obtains necessary certifications, education credits and training,
including learning modules, as required by the Company.
Seeks professional development by monitoring one's performance,
solicits for constructive feedback, and leverages pharmacy manager
and store manager as mentor and coach.
Communications Supports the Pharmacy Manager and Store Manager by
communicating relevant corporate health and wellness services or
strategy information to pharmacy staff.
About Walgreens and WBA
Walgreens www.walgreens.com is included in the U.S. Retail Pharmacy
and U.S. Healthcare segments of Walgreens Boots Alliance, Inc.
(Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader
with a 170-year heritage of caring for communities. WBA's purpose
is to create more joyful lives through better health. Operating
nearly 9,000 retail locations across America, Puerto Rico and the
U.S. Virgin Islands, Walgreens is proud to be a neighborhood health
destination serving nearly 10 million customers each day. Walgreens
pharmacists play a critical role in the U.S. healthcare system by
providing a wide range of pharmacy and healthcare services,
including those that drive equitable access to care for the
nation's medically underserved populations. To best meet the needs
of customers and patients, Walgreens offers a true omnichannel
experience, with fully integrated physical and digital platforms
supported by the latest technology to deliver high-quality products
and services in communities nationwide.
BS in Pharmacy or Pharmacist Degree from an accredited educational
Current pharmacist licensure in the states within the district.
Experience performing prescription dispensing activities that
demonstrate a strong working knowledge of applicable state and
federal controlled substance laws.
Certified Immunizer or willing to become an immunizer within 90
days of hire.
At least 1 year experience as a pharmacist in a retail setting
including prescription filling and verification, records and legal
compliance, pharmacy operations, pharmacy software and technology
systems and insurance.
An Equal Opportunity Employer, including disability/veterans.
To see the salary range for this position please click here: Pay
Transparency Pharmacist (Full or Part Time) .If you are applying on
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Keywords: WALGREENS, Appleton , Staff Pharmacist, Healthcare , Appleton, Wisconsin
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