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Assistant Manager

Company: Marco's Pizza
Location: Appleton
Posted on: November 19, 2021

Job Description:

Position: Assistant Manager Purpose: Leads and develops people to execute outstanding product quality and customer service, build sales and control costs for each shift. Focus: In addition to following standard Marcos operating policies and procedures, main areas of focus include (but are not limited to): * People * Demonstrate and reinforce Marcos Values. * Develop, share knowledge and experience, and train Team Members and Shift Leads. * Contribute to the hiring and retention of Team Members, Certified Trainers and Shift Leads who embody Marcos Values, including dedication to customer satisfaction. * Contribute to the coaching/development for their Team Members and Shift Leads in a timely manner. * Execute a plan, based on an employee feedback, to decrease turnover and improve Team Members job satisfaction. * Know, enforce, and educate Team Members, Certified Trainers and Shift Leads on all of the appropriate personnel policies, labor laws, and security and safety procedures. * Develop an effective Team Member, Certified Trainer and Shift Lead schedule, optimized to hit profit and sales targets. * Update weekly communication board with critical store/company information. * Conduct regular feedback sessions with Team Members, Certified Trainers and Shift Leads. * Communicate any performance concerns to General Manager in a timely manner * Accountable for execution of training program for Associates, Certified Trainers and Shift Leads. * Participate in manger meetings. * Product * Maintain critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation. * Responsible for weekly update of daily prep sheet. * Maintain all food pars. * Maintain appropriate inventory and places store orders (following DM certification) * Manage storage organization throughout store to ensure standards are met. * Cleanliness and Sanitation * Accountable for assigning daily cleaning duties and weekly follow up. * Store Security and Safety * Properly executes, enforces and manages all food safety requirements and practices. * Ensure all security procedures are executed (safe procedures, open/close procedures etc.) * * Profit * Effectively support local store marketing and promotions to maximize sales potential, including sourcing and blitzing outside of store for recruiting and marketing purposes. * Control assigned P & L line items. * Control food components, labor, waste, and cash across shifts. * Count drawers and ensures proper cash handling procedures are followed. * * Customer Service * Make customers really happy. * Effectively handle customer complaints/issues.

Keywords: Marco's Pizza, Appleton , Assistant Manager, Executive , Appleton, Wisconsin

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