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Store Manager

Location: Appleton
Posted on: September 4, 2020

Job Description:

Job Description: font style=font-size: 14px;font style=font-family: tahoma,geneva,sans-serif; size: undefined;strongspan style=color: rgb(34, 34, 34);/span/strongbrspan style=color: rgb(34, 34, 34);The strongSpectrum Store Manager /strongis responsible for building a highly successful sales, retention and customer care culture inside their store. Actively and consistently supports efforts of their teams to engage customers in a retail environment and drive the sale of strongSpectrum/strong product and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel./spanbrbrstrongspan style=color: rgb(34, 34, 34);MAJOR DUTIES AND RESPONSIBILITIES/span/strongbrspan style=color: rgb(34, 34, 34);Leads an Assistant Manager and team of sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees./spanbrspan style=color: rgb(34, 34, 34);Ensures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers./spanbrspan style=color: rgb(34, 34, 34);Ensures their store meet strongSpectrum/strong brand and merchandising expectations and that a thriving culture of customer care exists at their store locations./spanbrspan style=color: rgb(34, 34, 34);Responsible for new product and merchandising launches within their scope of responsibility./spanbrspan style=color: rgb(34, 34, 34);Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their assistant manager and sales teams and partners with leadership on change efforts as needed./spanbrspan style=color: rgb(34, 34, 34);Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction./spanbrspan style=color: rgb(34, 34, 34);Provides subject matter expertise on all store functions, including the strongSpectrum/strong Store Customer Experience (SSCE), strongSpectrum/strong products, pricing plans, promotions, service features and visual standards, as well as those of competitors./spanbrspan style=color: rgb(34, 34, 34);Consistently meets or exceeds operational and expense management standards, including store appearance, inventory and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location. /spanbrspan style=color: rgb(34, 34, 34);In partnership with Area Manager, builds employee engagement and a high performing team by recruiting, training and retaining the best talent within their span of control./spanbrspan style=color: rgb(34, 34, 34);Provides coaching, feedback and directions to their teams to empower them to achieve their key performance metrics through multiple forums; one-on-ones, team huddles and department meetings. /spanbrspan style=color: rgb(34, 34, 34);Creates an environment of continuous learning, role playing and development where employees are able to enhance their skills and maximize their potential and success through coaching, training, and objective performance management, including the progressive discipline process./spanbrspan style=color: rgb(34, 34, 34);Maintains strong working relationships with leadership, the operations team and peers, working as a team to build a culture of success./spanbrspan style=color: rgb(34, 34, 34);Implements and enforces cash management policy, work order controls and completing timely audits of their Spectrum store./spanbrspan style=color: rgb(34, 34, 34);Provides guidance, monitors and manages strict enforcement of all company policies and procedures, including active participation in strongCharter's/strong EEO program./spanbrspan style=color: rgb(34, 34, 34);Evaluates and analyzes the impact of business events on theirstrong Spectrum/strong Store activity, responds accordingly and provides leadership with frequent updates on key events./spanbrspan style=color: rgb(34, 34, 34);Assists with Area Manager; functions and performs other duties as requested by management necessary./spanbrbrstrongspan style=color: rgb(34, 34, 34);REQUIRED QUALIFICATIONS/span/strong/font/fontul dir=ltrli style=color: rgb(34, 34, 34); line-height: normal;font style=font-size: 14px;font style=font-family: tahoma,geneva,sans-serif; size: undefined;Ability to read, write and speak the English language to communicate with employees, customers and suppliers, in person, on the phone and by written communication in a clear, straight-forward and professional manner/font/font/lili style=color: rgb(34, 34, 34); line-height: normal;font style=font-size: 14px;font style=font-family: tahoma,geneva,sans-serif; size: undefined;Proven ability to build a strong sales culture and high-performing team, whil

Keywords: SPECTRUM, Appleton , Store Manager, Executive , Appleton, Wisconsin

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