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Loan Servicing & Quality Control Manager

Company: Fox Communities Credit Union
Location: Appleton
Posted on: May 4, 2020

Job Description:

Job Summary We currently have a career opportunity at our Casaloma Center in Appleton for a full-time Loan Servicing & Quality Control Manager! This role will be responsible for managing, motivating, coaching and training our Loan Servicing and Loan Quality Control teams as well as to promote a knowledgeable, positive team environment. This role will also be responsible for ensuring all channels of the Credit Union are assisted with their loan servicing questions/needs to ensure a superior experience for all our members. Responsibilities of this position will include but are not limited to:

  • Manage, motivate, empower, coach, train and cross-train Mortgage and Consumer Loan Servicing, and Loan Quality Control staff.
  • Oversee daily operations of loan servicing, and loan quality control. Assist staff with questions regarding procedures, products and services.
  • Keep lending management informed of any inconsistencies in the department and with loan documentation.
  • Acts as liaison and facilitates solutions to problems with lenders, other credit union departments, core and key third-party vendors and support staff.
  • Direct, develop, motivate, coach, and hire staff. Prepare and administer performance evaluations and recommends appropriate personnel actions. Maintain a highly motivated well trained and cross trained staff. Candidates for this position must possess:
    • A two-year college degree or completion of a specialized course of study at a business or trade school or completion of a specialized and extensive in-house training or apprenticeship program.
    • Five to eight years of similar or related experience.
    • Professional well-developed interpersonal skills essential for interacting with Credit Union staff and members.
    • Basic knowledge of MS Word, Outlook and intermediate knowledge of Excel and PowerPoint.
    • Previous Credit Union background preferred but is not required.
    • Ensure servicing time standards are established and met.
    • Assist in creation and maintaining of training material for all new Loan Servicing and Quality Control staff.
    • Stay up to date of regulatory changes affecting all aspects of retail lending and how it may impact the Credit Union. Fox Communities Credit Union is a $1.8 billion in assets community-based credit union servicing over 104,000 members at 22 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community. Fox Communities Credit Union believes our employees are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, and paid time off! As part of our commitment to the communities we serve we also offer all employees Paid Volunteer Time Off! If you are enthusiastic about a rewarding career with a successful & growing credit union, apply now! Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Apply Now

Keywords: Fox Communities Credit Union, Appleton , Loan Servicing & Quality Control Manager, Executive , Appleton, Wisconsin

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