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Receptionist

Company: Cost Cutters
Location: Appleton
Posted on: October 12, 2019

Job Description:

OverviewThe Receptionist is responsible for delivering exceptional customer service and communicating effectively with management, customers and co-workers.-- Specifically, the Receptionist is expected to:--- Market and grow the business------- Provide exceptional customer service--- Control expenses------- Complete required tasksAs a receptionist, you will be held accountable for these key areas.-- Successful performance will be measured by meeting or exceeding established requirements.ResponsibilitiesMarket and grow the business--

  • Meet or exceed minimum productivity requirements as established by the company;
  • Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer---s image and/or contribute to the customer---s satisfaction with services performed;
  • Clearly convey a complete understanding of pricing for available services;
  • Coordinate Promotional Sales displays as directed by the company using ShopTalk;
  • Responsible for sales to all walk-in retail customers.--Provide exceptional customer service--
    • Understand the needs of the customer, greet each customer professionally by name, escort all clients through the salon, give salon tour when necessary;
    • Estimate wait times for scheduled and unscheduled appointments;
    • Answer the telephone promptly and professionally;
    • Handle general complaints and refer customer service issues to the manager;--Manage and control expenses--
      • Follow weekly salon schedules as directed by Salon Manager;
      • Correctly charge for services rendered and products purchased, including proper discounting according to Company policy;
      • Safeguard company assets by adhering to company policies and procedures.--Complete required administrative tasks/compliance
        • Perform a variety of tasks related to assisting salon operations, including but not limited to:-- answering telephones, stocking shelves, sweeping hair and other duties as assigned by manager;
        • Communicate effectively with management, customers and co-workers in a professional and courteous manner;
        • Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety;
        • Attend work timely and consistently, including attending mandatory staff meetings, training sessions or as otherwise required by management;
        • Adhere to all corporate policies, procedures and work rules;
        • Handle all POS transactions including opening and closing the register.Qualifications
          • Ability to work in a dynamic salon environment.
          • Good time management skills, good judgment, and the ability to multi-task.
          • Well-developed interpersonal skills to communicate in a professional and courteous manner with customers, co-workers, and management.
          • Computer knowledge including but not limited to point-of-sale systems and data entry.
          • Ability to work a flexible schedule including nights and weekends.Physical Requirements
            • Frequent lifting up to 10 lbs. to stock retail shelves.-- Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products.
            • Continuous standing throughout the day--
            • Continuous reaching, alternating between shoulder level and above shoulder level height to stock shelves.
            • Occasional pushing and pulling to move styling chair.
            • Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and client perfume.
            • Occasional climbing of ladder/stepstool to stock shelves, retrieve products and maintain salon.
            • Ability to communicate with customers regarding services offered and requested and the customer---s needs and wants.
            • Basic reading, writing and mathematical skills necessary to read and complete company forms and other documents.
            • Occasional travel to mandatory meetings and training sessions, including overnight travel.

Keywords: Cost Cutters, Appleton , Receptionist, Administration, Clerical , Appleton, Wisconsin

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