Customer Service Lead

Company: Flex-Staff
Location: Plover
Posted on: January 16, 2026

Job Description:

Customer Service Lead - On-Site in Plover, WI - $20-22/hr with weekly pay! Are you a relationship builder who thrives on solving complex puzzles? Join our team as a Customer Service Lead, where you will be the primary voice and advocate for our key accounts. In this high-impact role, you’ll bridge the gap between our customers and our operations, ensuring every project—from custom builds to daily distribution—is a success. This position could be long-term, temp to hire. As for now, it has an indefinite end date. Pay is $20-22/hour, based on experience. How You’ll Make an Impact You will manage the end-to-end business relationship for assigned accounts, coordinating across purchasing, manufacturing, and distribution to exceed customer expectations. - Act as the primary advocate for your customers, ensuring their specific requirements are met while identifying new ways to add value to their business. - Support and mentor the account team, fostering a positive, collaborative environment. - Manage project lifecycles (reworks, fulfillments, custom builds) and oversee the administrative flow of orders, pricing, and EDI resolution. - Analyze data to provide accurate sales forecasting, monitor KPIs, and deliver reports that reflect service levels and customer satisfaction. - Proactively address challenges in product availability and resolve customer complaints with speed and professionalism. We are looking for a proactive professional who can juggle routine tasks with non-routine challenges using sound business judgment. Preferred skill set & experience: - A background in manufacturing, account management, or high-level customer service. - Proficiency in MS Excel is required; experience with ERP systems (like JD Edwards or SAP) is a major plus. - Exceptional oral and written skills with the ability to interface across all levels of an organization. - A "customer-first" attitude with strong organizational skills and the ability to set your own priorities in a fast-paced environment. Interested candidates should apply on-line at www.flexstaff.com or submit a resume to stevenspoint@flexstaff.com Flex-Staff is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. StevensPoint1 Pandologic. Category:Customer Service, Keywords:Customer Service Manager, Location:Plover, WI-54467

Keywords: Flex-Staff, Appleton , Customer Service Lead, Administration, Clerical , Plover, Wisconsin