Claims Representative Sr - National Accounts
Company: Sentry
Location: Stevens Point
Posted on: May 4, 2024
Job Description:
A Customer Service Professional position requiring creativity,
empathy, interpersonal skills and a strong desire to assist
customers.
Provides prompt claim investigation, evaluation and settlement or
denial of claims with moderate to highly complex exposures.
Provides empathy and understanding to customers that may be upset
or frustrated. Authorizes payments in accordance with assigned
authority limit. Documents claim files with all pertinent
information and disposition. Fully experienced claims handler.
Responsible for handling claims having complex negligence,
compensability, damage and coverage issues. May handle claims
requiring litigation and is accumulating expertise in specified
jurisdictional areas. May be required to attend mediation,
hearings, settlement conferences and trials.What You ll Do:As a
Senior Claims Representative with Sentry, you'll provide superior
customer service by conducting prompt claim investigations, which
includes evaluating coverage, determining liability, and settlement
of damages. In addition, you ll:
- Negotiate the settlement of bodily injury and property damage
claims with claimants and their legal counsel
- Handle a caseload of litigated and non-litigated files from
inception to closure.
- Review coverage forms and contracts to interpret applicable
coverage then communicate the analysis to our customers
- Evaluate the facts and develop and execute plans to resolve
bodily injury and property damage claims
- Review medical documentation to determine the value of bodily
injury claims
- Exercise sound independent judgment within assigned authority
limits, and escalate matters as appropriate
- Document all decisions, correspondence, reports, and
discussionsWhat it Takes:
- Bachelor s degree or related experience
- 5 years of related work experience
- Thorough knowledge of insurance policies and coverages, claim
payment procedures, insurance regulations, and familiarity with
medical and legal terminology
- Analytical skills to review, exercise judgment, and evaluate
claims to make sound decisions
- Ability to review and interpret complex and detailed
documents
- Effective oral and written communication skills
- Ability to maintain confidential information
- Effective computer and math skills beneficialWhat You'll
Receive:At Sentry, your total rewards go beyond competitive
compensation. Below are some benefits and perks that you ll
receive.
- Sentry is happy to offer flexibility through a scheduled Hybrid
work model. Monday and Friday work from home if you choose to,
Tuesday through Thursday you ll work in office.
- As a Sentry associate, you will have an in-office workspace and
materials for your home office. In addition to the laptop, you will
receive prior to your start, Sentry will provide equipment for your
home office.
- Meal Subsidy available for associates who report to an
office.
- 401(K) plan with a dollar for dollar match on your first eight
percent, plus immediate vesting to help strengthen your financial
future.
- Continue your education and career development through Sentry
University (SentryU) and utilize our Tuition Reimbursement
program
- Generous Paid-Time Off plan for you to enjoy time out of the
office as well as Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance, Parental leave,
and our Health and Wellness benefits to encourage a healthy
lifestyle.
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program to encourage charitable
giving.About Sentry:We take great pride in making Forbes list of
America s Best Midsize Employers. A lot of different factors go
into that honor, many of which contribute to your job
satisfaction.Our bright future is built on a long track record of
success. We got our start in 1904 and have been helping businesses
succeed and protect their futures ever since. Because of the trust
placed in us, we re one of the largest and financially strongest
mutual insurance companies in the United States. We re rated A+ by
A.M. Best, the industry's leading rating authority.Our headquarters
is in Stevens Point, Wisconsin, with offices located throughout the
United States. From sales to claims, and information technology to
marketing, we enjoy a rewarding and challenging work environment
with opportunities for ongoing professional development and
growth.Get ready to own your future at Sentry. Opportunities
await!Joe LarsenTalent Acquisition Specialist...@sentry.comEqual
Employment OpportunitySentry is an Equal Opportunity Employer. It
is our policy that there be no discrimination in employment based
on race, color, national origin, religion, sex, disability, age,
marital status, or sexual orientation. Associated topics:
automobile, claim adjuster, claim examiner, claim investigator,
insurance, insurance adjuster, investigate, investigation,
liability, liability adjuster
Keywords: Sentry, Appleton , Claims Representative Sr - National Accounts, Other , Stevens Point, Wisconsin
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